Router light blue but no internet

[bradhughes]

Router is blue, i log into it it says connected etc gives an IP everything but no access, if i use manual details its not longer blue, read on here it needs to be manually activated? can someone help

[jab1]

Is this a new connection?

[bradhughes]

yeah new fttp connection clearly activated since it turned blue and gave an ip etc just doesnt connect to actual internet

[jab1]

The ONT cable is connected to the red WAN port?

[bradhughes]

yes of course the router light is blue the status is connected i am being given an IP etc its all working fine but being denied access to the internet like its not been activated on plusnets side or something

[jab1]

Exactly what message is displayed when you can't access the internet?

[bradhughes]

[mystreet1]

silly question because you have properly all ready done it, but have you turned it off and on again?

Was this a new install with an engineer, if yes, they should test that it is working and you can browse pages.

If a 'take over' it may be that OR/BT need to update the records to allow your username access on that 'node'

[bradhughes]

just an activation

[dvorak]

Moderators Note

This topic has been moved from Broadband to  Full Fibre

[Dan_the_Van]

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@bradhughes wrote:

Router is blue, i log into it it says connected etc gives an IP everything but no access, if i use manual details its not longer blue, read on here it needs to be manually activated? can someone help

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Looking at the Hubs Advanced settings >Broadband, what is the broadband username?

It needs to be your account name as used to login into the members centre in this format youraccountname@plusdsl.net

If it is setup@plus.net that might explain the Blue light and no internet access.

If that doesn't work it could be worth trying a factory reset of the Hub to see if that kicks the connection into life.

Using a paper clip or similar push and hold the reset factory reset button in for around 25 seconds or until the light goes out.

HTH

[bradhughes]

yeah thats the thing, i clearly have internet coming down my line as it populates the ip etc from the setup username, if i use my own details they dont work as they havent been activated yet it seems so i wondered if someone can do that for me since thats all thats left to be done

[bradhughes]

even the bt wholesale checker has now been updated to show ONT exists with active service instead of no service so its all on i just dont have access

[Dan_the_Van]

It can take up to midnight for a service to go live, I suspect the IP Address is a place holder used for the setup account rather than a live Public IP

[James30]

@bradhughes Hi, it looks like it's connected now so all is well. Is it working from your side too?