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Repeated drop outs on ppp layer

venquessa
Dabbler
Posts: 20
Thanks: 3
Registered: ‎22-01-2014

Repeated drop outs on ppp layer

on ‎04-02-2022 2:42 PM - last edited on ‎06-02-2022 4:51 PM by

Hi,

For the past month I have been having drop outs on the connection.

Most last only a few minutes, but they happen once or twice a day now.

 

Is it possible to see if this shows up on the PlusNet end.  I still don't know if the problem is mine or the ISPs. Sad

 

Router log of latest drop:

 

Fri Feb  4 14:26:46 2022 daemon.info pppd[28759]: No response to 5 echo-requests
Fri Feb  4 14:26:46 2022 daemon.notice pppd[28759]: Serial link appears to be disconnected.
Fri Feb  4 14:26:46 2022 daemon.info pppd[28759]: Connect time 672.8 minutes.
Fri Feb  4 14:26:46 2022 daemon.info pppd[28759]: Sent 194817953 bytes, received 2905694858 bytes.
Fri Feb  4 14:26:46 2022 daemon.notice netifd: Network device 'pppoe-WAN' link is down
Fri Feb  4 14:26:46 2022 daemon.notice netifd: Interface 'WAN' has lost the connection
Fri Feb  4 14:26:52 2022 daemon.notice pppd[28759]: Connection terminated.
Fri Feb  4 14:26:52 2022 daemon.info pppd[28759]: Sent PADT
Fri Feb  4 14:26:52 2022 daemon.notice pppd[28759]: Modem hangup
Fri Feb  4 14:26:52 2022 daemon.info pppd[28759]: Exit.
Fri Feb  4 14:26:52 2022 daemon.notice netifd: Interface 'WAN' is now down
Fri Feb  4 14:26:52 2022 daemon.notice netifd: Interface 'WAN' is disabled
Fri Feb  4 14:26:52 2022 daemon.notice netifd: Interface 'WAN' is enabled
Fri Feb  4 14:26:52 2022 daemon.notice netifd: Interface 'WAN' is setting up now
Fri Feb  4 14:26:52 2022 kern.info kernel: [4638472.205196] mv88e6085 f1072004.mdio-mii:00: p6: already a member of VLAN 101

Fri Feb  4 14:26:52 2022 daemon.info pppd[3907]: Plugin rp-pppoe.so loaded.
Fri Feb  4 14:26:52 2022 daemon.info pppd[3907]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.8
Fri Feb  4 14:26:52 2022 daemon.notice pppd[3907]: pppd 2.4.8 started by root, uid 0
Fri Feb  4 14:27:07 2022 daemon.err uhttpd[2300]: luci: accepted login on / for root from 10.0.0.5
Fri Feb  4 14:27:07 2022 daemon.warn pppd[3907]: Timeout waiting for PADO packets
Fri Feb  4 14:27:07 2022 daemon.err pppd[3907]: Unable to complete PPPoE Discovery
Fri Feb  4 14:27:07 2022 daemon.info pppd[3907]: Exit.
Fri Feb  4 14:27:07 2022 daemon.notice netifd: Interface 'WAN' is now down
Fri Feb  4 14:27:07 2022 daemon.notice netifd: Interface 'WAN' is disabled
Fri Feb  4 14:27:07 2022 daemon.notice netifd: Interface 'WAN' is enabled
Fri Feb  4 14:27:07 2022 daemon.notice netifd: Interface 'WAN' is setting up now
Fri Feb  4 14:27:07 2022 kern.info kernel: [4638487.460927] mv88e6085 f1072004.mdio-mii:00: p6: already a member of VLAN 101
Fri Feb  4 14:27:07 2022 daemon.info pppd[4162]: Plugin rp-pppoe.so loaded.
Fri Feb  4 14:27:07 2022 daemon.info pppd[4162]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.8
Fri Feb  4 14:27:07 2022 daemon.notice pppd[4162]: pppd 2.4.8 started by root, uid 0
Fri Feb  4 14:27:22 2022 daemon.warn pppd[4162]: Timeout waiting for PADO packets
Fri Feb  4 14:27:22 2022 daemon.err pppd[4162]: Unable to complete PPPoE Discovery
Fri Feb  4 14:27:22 2022 daemon.info pppd[4162]: Exit.
Fri Feb  4 14:27:22 2022 daemon.notice netifd: Interface 'WAN' is now down
Fri Feb  4 14:27:22 2022 daemon.notice netifd: Interface 'WAN' is disabled
Fri Feb  4 14:27:22 2022 daemon.notice netifd: Interface 'WAN' is enabled
Fri Feb  4 14:27:22 2022 daemon.notice netifd: Interface 'WAN' is setting up now
Fri Feb  4 14:27:22 2022 kern.info kernel: [4638502.715463] mv88e6085 f1072004.mdio-mii:00: p6: already a member of VLAN 101
Fri Feb  4 14:27:22 2022 daemon.info pppd[4649]: Plugin rp-pppoe.so loaded.
Fri Feb  4 14:27:22 2022 daemon.info pppd[4649]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.8
Fri Feb  4 14:27:22 2022 daemon.notice pppd[4649]: pppd 2.4.8 started by root, uid 0
Fri Feb  4 14:27:38 2022 daemon.warn pppd[4649]: Timeout waiting for PADO packets
Fri Feb  4 14:27:38 2022 daemon.err pppd[4649]: Unable to complete PPPoE Discovery
Fri Feb  4 14:27:38 2022 daemon.info pppd[4649]: Exit.
Fri Feb  4 14:27:38 2022 daemon.notice netifd: Interface 'WAN' is now down
Fri Feb  4 14:27:38 2022 daemon.notice netifd: Interface 'WAN' is disabled
Fri Feb  4 14:27:38 2022 daemon.notice netifd: Interface 'WAN' is enabled
Fri Feb  4 14:27:38 2022 daemon.notice netifd: Interface 'WAN' is setting up now
Fri Feb  4 14:27:38 2022 kern.info kernel: [4638518.010683] mv88e6085 f1072004.mdio-mii:00: p6: already a member of VLAN 101
Fri Feb  4 14:27:38 2022 daemon.info pppd[4852]: Plugin rp-pppoe.so loaded.
Fri Feb  4 14:27:38 2022 daemon.info pppd[4852]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.8
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: pppd 2.4.8 started by root, uid 0
Fri Feb  4 14:27:38 2022 daemon.info pppd[4852]: PPP session is 5504
Fri Feb  4 14:27:38 2022 daemon.warn pppd[4852]: Connected to e4:81:84:78:94:79 via interface wan.101
Fri Feb  4 14:27:38 2022 kern.info kernel: [4638518.217255] pppoe-WAN: renamed from ppp0
Fri Feb  4 14:27:38 2022 daemon.info pppd[4852]: Renamed interface ppp0 to pppoe-WAN
Fri Feb  4 14:27:38 2022 daemon.info pppd[4852]: Using interface pppoe-WAN
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: Connect: pppoe-WAN <--> wan.101
Fri Feb  4 14:27:38 2022 daemon.info pppd[4852]: CHAP authentication succeeded: CHAP authentication success
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: CHAP authentication succeeded
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: peer from calling number E4:81:84:78:94:79 authorized
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: local  IP address 31.111.23.65
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: remote IP address 172.16.19.55
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: primary   DNS address 212.159.6.10
Fri Feb  4 14:27:38 2022 daemon.notice pppd[4852]: secondary DNS address 212.159.6.9
Fri Feb  4 14:27:38 2022 daemon.notice netifd: Network device 'pppoe-WAN' link is up
Fri Feb  4 14:27:38 2022 daemon.notice netifd: Interface 'WAN' is now up

 

 

The VDSL modem seems completely happy though:

Screenshot 2022-02-04 143501.jpg

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,965
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Registered: ‎21-04-2017

Re: Repeated drop outs on ppp layer

‎06-02-2022 9:00 PM - edited ‎06-02-2022 9:01 PM

Thanks for your post @venquessa

I'm really sorry to see you're having drops in your connection.

I've tested your line tonight, and the tests aren't showing any issues, but I can certainly see the drops. I've attached a graph below showing this. As your modem's holding sync, it's potentially unlikely to be a wiring problem.

Do you happen to have another router you can try to rule out your existing one? 

[edit]

Here's also a copy of the testing I've just ran:

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 70.3 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 224.5
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2022-01-24T21:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 73.2 Mbps 79.9 Mbps 75.0 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 862.0 Sec 900.0 Sec 899.2 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2022-02-06T20:33:43Z 2022-02-06T20:48:43Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Anoush Mortazavi
Operations Assurance Professional
Plusnet
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