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Renewal Question

TomA
Newbie
Posts: 2
Registered: ‎08-01-2022

Renewal Question

Hi,

 

My renewal is next month. I've not had any issue with the service, but the plusnet1 router is awful. We live in a 2 bed bungalow, and struggle with wifi connection constantly.

Does anyone know if we'll be able to get the new router if we renew? We've had this one since 2017, and it was outdated back then!

 

Thanks, 

 

Tom.

3 REPLIES 3
flanzm
Pro
Posts: 252
Thanks: 79
Fixes: 15
Registered: ‎20-04-2016

Re: Renewal Question

Pretty sure you can get a Hub 2 for £6.99 (which is postage and packing) when you recontract. Might need you to call customer options though.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,924
Thanks: 5,003
Fixes: 317
Registered: ‎04-04-2007

Re: Renewal Question

Yep, you'll be able to get a Hub Two for the cost of postage. Just make sure you call in as the online journeys won't offer it at present (unless you're changing between speeds/product tiers).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

TomA
Newbie
Posts: 2
Registered: ‎08-01-2022

Re: Renewal Question

Brilliant, thanks both for replying.