Raised FTTC request on Saturday and haven't heard anything yet...

[#1]

Hi,
Haven't been on these forums for some time.
My exchange went live with FTTC at end of March and finally the cabinet was finally done last week, I raised a ticket on Saturday to get moved over and it hasn't even been looked at yet. Support stats reckon tickets are done in 5 hours!
Chris

[#2]

Thanks, just got a response. I doubt this was just chance though

[#3]

It wasn't picked up by anyone who posts on here
It's worth noting the line on the page you raised the ticket from: Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.

[#4]

Hmm, I didn't notice that about the not being monitored. Are they really not looked at for up to 2 weeks? Seems a long time.
I've asked them to change the date though, as I specificaly said I can't do Wednesdays, but in the ticket it mentioned both 26th and 27th, so I'm not 100% sure what date it will be done.
Can't wait to get off the 1.5mb that I've had since moving house, I was spoilt with the 8mb I used to get...

[#5]

At the moment FTTC is in a trial phase and the CSC are learning the provisioning processes. Once the full products are launched on 19th April (next week) standard turnarounds should be the norm.

[#6]

and if you get on now you will get 10M upload

[#7]

Come on Chris, you have been through the tick and thin of Plusnet trials
It is indeed completely manual process at the moment, and might I add, we don't use good old eCo for this but a web based version eCo+.
I hate it with a passion and it's slow.
Roll on a re-submit via XML for FTTC

[#8]

Fair enough Phil, I'm just very eager to get this sorted out! Thanks to everyone at Plusnet for dealing with the ticket, roll on 26th April