Question for people who moved from one FTTP ISP to Plusnet FTTP
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27-06-2018 11:46 PM
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Right now i am on BT Infinity 2 (56mb i think it's Infinity 2) and would like to move to plusnet mainly for cost reasons.
Is it still the case that i have to come to you as a standard ADSL client and then ask for the trial, if this is the case has anyone had any issues for example had issues getting their FTTP product or any other problems i should be aware of, and how long do i have to be on ADSL before i can ask for the FTTP product?
Thanks
Fixed! Go to the fix.
Re: Question for people who moved from one FTTP ISP to Plusnet FTTP
28-06-2018 7:42 AM
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Moved from Fibre to FTTP board.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Question for people who moved from one FTTP ISP to Plusnet FTTP
28-06-2018 8:40 AM - edited 28-06-2018 8:50 AM
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The only pitfall I can think of is if you live in a new-build which does not / cannot have a copper line installed.
You don't have to be on PN ADSL for a set length of time, in fact I believe you can apply to go on the FTTP trial as soon as you sign up to ADSL and have your order accepted. I'm fairly sure I've seen someone on here who did what you're proposing, and because all the FTTP equipment was already installed their FTTP was swapped over without the ADSL actually being enabled (or perhaps it was 1 day after).
Although I believe a login is required to reach the page trials.plus.net you can go there as soon as you've signed up for ADSL to apply for the FTTP trial.
Edit: corrected link
Re: Question for people who moved from one FTTP ISP to Plusnet FTTP
28-06-2018 9:08 AM
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Hi there.
This should be OK. In theory if you ask your current provider to cease your FTTP service, we should be able to reactivate it in as little as 1 working day.
Alternatively, if your ONT box has more than 1 port then we could potentially provide FTTP on another port, so you could have two FTTP connections at the same time. The thought process behind this would be so there's a bit of overlap and no downtime, as ISPs can't transfer FTTP services between each other.
However, as you know you'll need to sign up as an ADSL (Or FTTC) customer first in order to create an account on our systems.
I'd like to discuss this further with you over the phone if possible, could you send me a private message with a contact number?
Thanks.
Re: Question for people who moved from one FTTP ISP to Plusnet FTTP
28-06-2018 3:43 PM
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OK many thanks for everyone's replies, it would seem i should have no issues with this, so it looks like it's a goer, just need to sort out if phone line is going Plusnet's way or not.
28-06-2018 3:48 PM
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Cheers again (again) for your time on the phone @Sicknote
As discussed feel free to let me know when/how/if you want to go ahead and I'll be happy to help out.
Re: Question for people who moved from one FTTP ISP to Plusnet FTTP
02-07-2018 2:37 PM
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I’ve got a friend in the same situation. I’ve sent you a PM with his details - any chance you can give him a call as well to discuss migrating over to Plusnet
Thanks
Re: Question for people who moved from one FTTP ISP to Plusnet FTTP
02-07-2018 6:45 PM
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Thanks for your PM @Markuk
Apologies for not responding last week.
I'll make contact with them tomorrow evening at some point between 5:30 and 8 if that's OK?
Re: Question for people who moved from one FTTP ISP to Plusnet FTTP
02-07-2018 7:37 PM
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That’ll be great - many thanks
Mark
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