Question #164543473

[#1]

I've accidentally clicked on close which is right next to the view link.

Please can you reopen and can I have an update on the order please?
Many thanks.

[#2]

As far as I'm aware closed tickets can't be re-opened but, hopefully, a member of staff will see this and open a new ticket for you.

[#3]

 I've accidentally clicked on close which is right next to the view link.

The buttons are bit close together.

I've just created a new ticket for you now.

Under ticket ID 165013513.

EDIT: P.S. As I've raised it from over here, you can't accidentally close it now.

[#4]

Thanks Anoush, is there any update?
Have open reach offered a date yet?

[#5]

We're waiting for you to respond to the questions before we can place the order.

Can you login to your member centre and reply to the ticket?

EDIT: And by questions, I mean that you're happy with the pricing.

[#6]

Done.

[#7]

Cheers I'll place the order now and I'll update your ticket soon.

[#8]

Ive just received this text from BT:

Confirmation of Openreach Engineering Visit for your SuperFast Broadband Order: Date:03/01/2018.Time:AM If you wish to make any changes to your appointment date, please contact your Service Provider.

Kind Regards,

Openreach

Your previous email to me was advising it would be surveyed then we would know an installation date.
IS this text regarding a survey and do I need to be present? There are no access issues. Ta😁

[#9]

We've not been advised of anything further except that update we received on the 29th.

Sadly, our suppliers FTTP team are closed today to query this, and I'm out of the office tomorrow.

At this point, I'd say that access isn't required, because we weren't advised, but if you or someone can be in your property just in case an engineer does call round, that would be good.

[#10]

@Gandalf

Hi any chance you can confirm with supplier if this is just a survey? It's just that nobody is home tomorrow and I don't want to waste a holiday.
Ta in advance 😁

[#11]

Sorry I was off work yesterday. It doesn't look like you needed to be in your property as it was for external works.

[#12]

Open reach attended today to do the first stage and run the fibre to the house. They found a blockage further down the road which would need the road to be dug up. I pointed out there is another CBT closer to the house and they have run the fibre to that instead. They advised it may take a little longer as they will have to get the routing changed as I'm now using a port which was originally meant for another property.

[#13]

@Gandalf

Can someone from the team please check the routing work has been done and is my installation still scheduled for this Thursday?

I wouldn't want the engineer to arrive and be unable to complete.

[#14]

I'm ringing Openreach now. I'll post back when I know more.

[#15]

As part of the work required, our suppliers have had to cancel the existing order.

We've had confirmation that the work has completed, so I've got a new order in place. When this order is built into our supplier systems (usually within 24 hours) we'll request the appointment is expedited.