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Profile please

samuria
Grafter
Posts: 1,581
Thanks: 3
Registered: ‎13-04-2007

Profile please

Username mwright Bt have connected us up to the trial and its all working with 37 meg connection. Can someone please do my profile as the speed tests only shows 5 meg so far cheers. Do we have to reset the modem or router one the profile has changed?
6 REPLIES 6
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Profile please

Done, and you shouldn't need to reset the router. Just give it 5 minutes and you should see the faster speeds.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
samuria
Grafter
Posts: 1,581
Thanks: 3
Registered: ‎13-04-2007

Re: Profile please

Cheers cooking on gas now 34.5 meg down and 1.7 upload
samuria
Grafter
Posts: 1,581
Thanks: 3
Registered: ‎13-04-2007

Re: Profile please

Is there anyway on the supplied netgear router to see the connections speed snr etc cant find it or is it on the modem? Is there anyway to look at the stats on the modem?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Profile please

Hi Samuria,
It should be in the links on the left on the router's home page, the top one should be 'Status' and should give you the information you need?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Profile please

I'm not sure what router Matt's referring to there as the netgear I've got for FTTC doesn't have that option, I'll check shortly with him. It's also the modem that would provide the sync so unlikely that they are available.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Profile please

Duly educated... my apologies  Embarrassed