Post FTTC install - euphoria, followed by a little bewilderment!

[#1]

Does anyone at PlusNet monitor the performance post FTTC install, or is the user expected to flag issues?
Assuming the latter... install on Friday afternoon 07-Jan-2011.
Pre FTTC install times approx 13Mb;
Initial post FTTC install a very promising 28Mb;
rapidly followed by a welcome improvement to 36Mb:  
However... the following day the download has dropped to, & stayed at, around my original pre-install figure of 13Mb;
I have done multiple tests to get an average (both upload & download have been pretty consistent). I have also rebooted both the BT supplied modem (cold reboot) & the Billion 7800N router (warm reboot) several times.
Any ideas very welcome. I am more than a little puzzled ATM & would like to see that 36Mb back!  

BTW after some confusion around a reschedule for the install, I have to say once a date was agreed, PlusNet's handling was faultless - first class comms (liked the SMS updates) & when the two BT engineers turned up they were very good as well.

[#2]

Sounds like your Plusnet profile might have got reset back to your pre-FTTC setting due to a delta update prior to your FTTC install.
What does it say here https://portal.plus.net/m...ction=data_transfer_speed ? it should say 20000 ( effectively unrestricted ) if its updated properly.

[#3]

Quote from: MisterW

Sounds like your Plusnet profile might have got reset back to your pre-FTTC setting due to a delta update prior to your FTTC install. What does it say here https://portal.plus.net/m...ction=data_transfer_speed ? it should say 20000 ( effectively unrestricted ) if its updated properly.

Thanks for the suggestion. Unfortunately the link didn't work - any chance you could repost please?

[#4]

https://portal.plus.net/my.html?action=data_transfer_speed
On Member centre: Connection settings -> High Speed Broadband

[#5]

Were the speed tests done using WiFi or an ethernet connection?

[#6]

Quote from: itsme

Were the speed tests done using WiFi or an ethernet connection?

Gigabit ethernet.

[#7]

Quote from: MisterW

Sounds like your Plusnet profile might have got reset back to your pre-FTTC setting due to a delta update prior to your FTTC install. What does it say here https://portal.plus.net/m...ction=data_transfer_speed ? it should say 20000 ( effectively unrestricted ) if its updated properly.

Thanks for clarifying Peter. Shows as follows;
    Telephone number:
    xxxxxxxxxxxxxxxxxx
    Phone exchange:
    ALTRINCHAM
    Estimated line speed:
    8Mb (Accurate to within +/- 1Mbit) - Checked on 2010-07-27 14:22:04
    Current line speed:
    13000
Thanks

[#8]

Raise a ticket or call the support line to get it corrected.

[#9]

Quote from: Peter

Raise a ticket or call the support line to get it corrected.

Thanks Peter - appended to Question #37228653 (original install request). Please advise if you think this merits a dedicated ticket.

[#10]

Just asked an agent to reset it for you.

[#11]

Quote from: Kelly

Just asked an agent to reset it for you.

Thanks Kelly. Do I need to bounce the modem or router or both after the reset?

[#12]

Usually no as it is just controlling your data rate and not your physical sync rate. If the data rate has not changed after the IP profile changes then try a reboot.

[#13]

Data transfer speed from Plusnet link unchanged at
    Estimated line speed:
    8Mb (Accurate to within +/- 1Mbit) - Checked on 2010-07-27 14:22:04
    Current line speed:
    13000
Download speed test still at 12Mb:
Am I waiting for the 'Current line speed' value to change from 13000 to 20000 as suggested above, before retrying?

[#14]

Wasn't done last night.  Agent might not have got my message.  I've changed it now.

[#15]

Quote from: Kelly

Wasn't done last night.  Agent might not have got my message.  I've changed it now.

Thanks again Kelly - I have confirmed the revised setting shows up on the Plusnet data transfer speed link;
    Estimated line speed:
        8Mb (Accurate to within +/- 1Mbit) - Checked on 2010-07-27 14:22:04
    Current line speed:
        20000
Will retry speed test when I get home (must get that remote access malarkey sorted!  )