Poor speed + disconnects again.

[sw4mpl0rd]

Hello again.

I'm getting terrible speeds again, not close to what I'm paying for.

• Product: Unlimited Fibre Extra
• Estimated Download Range: 40 - 57Mbps
• Estimated Upload Range: 7 - 12Mbps
• Minimum Guaranteed Speed: 35.3Mbps
• Current Line Speed (Download): 12.3Mbps

It's usually around 50mbps. This happens every month or so. I get disconnects, speed lowers rinse / repeat.
I've attached the BT wholesale checker. 

Really, really fed up here.

Any help would be very much appreciated

tested wired, into the test socket

[jab1]

Normally, my response to a BTw test result like this would be:Report a fault at: https://faults.plus.net , but if you want someone to look at it - not PN Help Team as they work to a script - try this, ignoring the test you have already completed:

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

[sw4mpl0rd]

I've attached the screengrabs as requested.

I've also opened a fault

Cheers!

[Mustrum]

Do you have a static ip?

The sync speeds seem ok, its the current line speed on the PN side that is low, suggesting a stuck or wrong profile in the PN system.

[sw4mpl0rd]

Yes, I do have a static IP

ta

[adamwalker]

Hi there, I've just been looking into this for you and tests are showing signs of a line fault (impairment in copper joint) so we'll need to arrange an engineer visit with you. I've added a ticket to your account with more information here: https://www.plus.net/wizard/?p=view_question&id=222611406

Please let me know when you've responded and I'll get that booked in for you. 

[sw4mpl0rd]

I've responded! Cheers

[adamwalker]

No problem, I've just made the booking for you and updated the ticket, I really hope the engineer gets this resolved for you and please let me know if there's anything else I can help you with in the meantime.

[sw4mpl0rd]

It's been happening on and off for 3 years so I'm not going to hold my breath! 
Thanks for your help though. 
I'll update if it gets resolved.

Cheers

[adam945]

I ca understand that @sw4mpl0rd, let's see how things go though and we'll be happy to follow up.