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Please help me save my FTTP connection!

Posts: 25
Thanks: 15
Registered: ‎08-04-2014

Please help me save my FTTP connection!

I have explained it all in the post here:

But he short story is that because of a bug in PN's system, I can't access practically any of my account management after logging in.  I get sent to various error pages.  That means I can't update my CC details.  Once my old CC is deactivated PN won't be able to change me and I'll probably end up getting disconnected and loose my PN FTTP connection.


My latest post in that thread has gone unanswered for over a week and it's been nearly a week since I opened a support ticket on the matter (ID: 204924513).  As of yet I have had no reply to that.

Aspiring Hero
Posts: 2,790
Thanks: 822
Fixes: 37
Registered: ‎28-02-2017

Re: Please help me save my FTTP connection!


You need a wizard to help you out - @Gandalf 


In general terms very few PlusNet staff are trained up on the FTTP Trial so posting on here is always a good idea to find one who is trained.



Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Please help me save my FTTP connection!


Thanks for your time on the phone @HojoNorem 

I'm sorry for the issues you're having with your account. I believe we've fixed the problem with your account so you should now be able to update your card details. If you have any issues, please let me know by replying to this ticket Here and I'll get back to you as soon as I can. Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi