Please help! Cannot report fault - internet down every evening

[#1]

Just my 2 penn'orth (and it won't currently help the OP)

As a thought, and maybe a Superuser could pass this on?, could or would it be better if the telephone number was changed to be the same number of characters (00000000000) but instead of all zeros the ending bit was our individual account numbers - eg 00001234567

If this is in the works then please ignore

edit to correct as I thought to as a thought.

[#2]

@MisterW 

I am not sure if my upgrade was an automated order.

I would say it was straightforward.

The BT wholesale checker indicated it was a 2 part install (KSI 2 assured).

I ordered the upgrade and Openreach attended twice.

1st to install the fibre form the CBT to splice point,

2nd to install the ONT and splice the fibre.

FTTP worked without a hitch and the changeover from FTTC took less than 1 hour.

I eventually noticed that my no longer functional landline number was still shown in the member centre.

I edited it to zeros to remove the defunct phone number from the PN system, based on a suggestion I had seen on this forum.

Whilst it would be logical that the PN would removed the number from their systems it did not work for me.

Hence, my suggestion to @fstride90 to check what is list as the phone number on their account.

Regards

Richard

[#3]

Hi @fstride90 

I can see you've spoken with our support team and a engineer is booked for tomorrow

Let us know how you get on