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Phone line cancellation - ticket #172553002

FIXED
rlamb
Newbie
Posts: 4
Thanks: 2
Registered: ‎04-01-2018

Phone line cancellation - ticket #172553002

Hi,

I would like to cancel the phone service line rental now that I am successfully on the FTTP trial.  I created ticket #172553002.  Can someone please take a look to ensure my FTTP service isn't cancelled?

 

Thanks,

Richard

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Phone line cancellation - ticket #172553002

Fix

Hi Richard.

I believe you've spoken to one of my colleagues recently about this.

I've taken ownership of your account to make sure your phone service is removed before your next bill date, and to ensure that your FTTP service remains unaffected.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Phone line cancellation - ticket #172553002

Hi Richard.

Just to pop back on here to let you know that your phone service is now ceased.

And your account should now be FTTP only.

Hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet