Phone Line:
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Phone Line:
16-02-2015 12:21 AM
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Re: Phone Line:
16-02-2015 9:18 AM
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Re: Phone Line:
18-02-2015 11:48 AM
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Cheers
Howard
Re: Phone Line:
18-02-2015 12:08 PM
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Re: Phone Line:
19-02-2015 12:51 PM
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The only documentation we really have on home phone is this:
Quote Please note there is a £2.50 per month additional charge if you do not take Plusnet Home Phone. If you would like to add Plusnet phone you can do that via the Add Phone page below.
Re: Phone Line:
20-02-2015 2:00 AM
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Re: Phone Line:
21-02-2015 12:12 PM
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But why does the Plusnet Terms and Conditions page http://www.plus.net/info2/legal/index.html#fibre under the heading of Plusnet Fibre Optic Broadband Service Terms state in "What we provide 2.2"
"you will need to have and keep a Plusnet or BT telephone line for the duration of the service. An engineer installation visit will be required where no working fibre installation already exists. The provision of Plusnet Fibre is subject to availability and a line check. The service may be incompatible with other services you have."
Re: Phone Line:
21-02-2015 12:15 PM
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Re: Phone Line:
21-02-2015 12:19 PM
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Sorry but the standard T&C's are part of the extended T&C's for the FTTP trail. I did check before posting.
Re: Phone Line:
21-02-2015 12:22 PM
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Actually looking at your link the first part says
so clearly that specific part isn't applicable to FTTP
Quote Plusnet Fibre Optic Broadband Service Terms
What we provide
The service we agree to give you comprises:
a high-speed fibre broadband service that is delivered over a Plusnet or BT compatible telephone line;
Re: Phone Line:
21-02-2015 12:59 PM
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Re: Phone Line:
22-02-2015 9:23 AM
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Dear Mr Cook, As per our conversation, I have looked at the attachment I believe the advice given was with the assumption that by removing phone, you just meant moving it to another supplier, as although FTTP can technically operate without you having an active phone line, we are not allowed to provide any broadband service currently, without you also having an active phone line. My apologies we could not action your request.
Re: Phone Line:
22-02-2015 10:21 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Phone Line:
22-02-2015 2:19 PM
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I thought originally that you had to have an active telephone line (not necessarily with PN) to be on the FTTP trial, but that looks like it's changed.
Re: Phone Line:
22-02-2015 2:43 PM
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