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PON light solid red?

Sandeep
Newbie
Posts: 2
Registered: ‎21-03-2023

PON light solid red?

Hi,

Had FTTP installed last Friday - all seemed to go well and connected at the expected 300Mbs speed.

Working well until last night but this morning no internet and had a solid red/orange PON light on the ONT (see attachment)

Does anyone have any idea what could be the cause?

Guess I'll have to log a fault?

Cheers

Sandeep

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 14,380
Thanks: 5,300
Fixes: 380
Registered: ‎30-07-2007

Re: PON light solid red?

Other than perhaps power cycling the ONT , there's little you can do except raise a fault

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Sandeep
Newbie
Posts: 2
Registered: ‎21-03-2023

Re: PON light solid red?

Thanks MisterW - power cycle didn't help so have raised a fault via text.  Hoping they'll be able to send someone out soon.

Cheers
Sandeep