Came home from work today to our router with an orange flashing light on and red broadband light. It was working perfectly fine this morning. Checked everything connected. Reset & restarted a few times. Turned on and off. It’s already plugged into master socket. We don’t have a phone to check line.
Someone help 😫
Online chat have logged a fault for me but this takes upto 3days?
This sounds like a network fault that only Openreach can fix. Consequently I fear you're going to have to sit it out until the reported problem is fixed.
Moderator and Customer If this helped - select the Thumb If it fixed it, help others - select 'This Fixed My Problem'
I'm sorry to hear you're experiencing connection problems.
Our tests aren't finding the cause of the problem so I'd recommend running through the checks here to rule out any potential issues with your internal wiring then raise a fault to us at http://faults.plus.net as we may need to arrange an engineer visit.
Anoush Mortazavi Operations Assurance Professional Plusnet
I have already been on online chat and then a member of your staff called me, she said she would raise a fault for me but can’t see anything on open questions? This was 2 days and haven’t heard anything.
I have also just tried to log my own fault and it has just come up with we are sorry you can’t use this troubleshooter please contact support :( would rather like My internet back
Ive spoken to [CSA Removed] on live chat few days and hes sent us out a new router which has arrived today. Going to connect it up tonight and see if that solves it.
Thanks
Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.
Cant log a fault until weekend because it says to test speeds in the day :(
Don’t understand whats wrong now if our router is working properly. Are we still on Fibre broadband? Have seen other people on here getting their speed bumped up again guess you can’t do that with ours!?
