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No internet after setup

Gorgecheddar
Newbie
Posts: 1
Registered: ‎10-11-2023

No internet after setup

Hi there,

I have today received my router, it is all connected but it tells me that I have no internet. Upon looking at other threads I have gone into the advance settings and the username is setup@. When I change this to my username and password it will not reconnect and the router goes orange and will not let me reconnect again so I have to do a factory reset. The username and password are both correct and I have triple checked this. Any ideas?
2 REPLIES 2
jab1
Legend
Posts: 18,556
Thanks: 6,043
Fixes: 280
Registered: ‎24-02-2012

Re: No internet after setup

@Gorgecheddar Is this a new Plusnet connection, on which service (FTTC?FTTP), and have you been advised by PN that your service is live?

John
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: No internet after setup

Hi @Gorgecheddar I can see you've had a connection for the last half hour, is it now working for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team