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Newly installed FTCC phone no longer rings
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- Newly installed FTCC phone no longer rings
Newly installed FTCC phone no longer rings
14-01-2011 2:37 PM
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Bizare problem I have here.
1. BT Openreach turn up Monday install the filter and modem.
2. New service works well.
3. The extention phones no longer rings.
If I plug the phone in the master socket it rings OK. I have re-wired used test meter to check cables removed all filters isolated the 2 extention circuits from the master socket at no point can I get my phone to ring on either extention. The phone displays the caller ID and if I pick it up can conduct a call, and I can make calls from the phone. The other extention has a DECT phone and if I swap the DECT phone for the standard phone the DECT phone rings OK I suspect it is because it has a power brick and batteries in the handset.
It is like the line power has dropped at the extention and there is not quite enought oomph to get a phone to ring on an extention, but can at the socket.
In the master socket I have just 2 wires connected teminal 2 and 5 and this is how I have always installed extentions. I know the terminal 3 (I think) is used to stop extention phones tinkling called the bell wire, but I don't need that as the standard phones are push button DTMF phones and not the really old rotary dial type.
I am at a loss as to know what to do next as BT want to come out test the master socket and say all is OK here then charge me £130.
Any suggestions would be most welcome (apart from buying another DECT phone)
1. BT Openreach turn up Monday install the filter and modem.
2. New service works well.
3. The extention phones no longer rings.
If I plug the phone in the master socket it rings OK. I have re-wired used test meter to check cables removed all filters isolated the 2 extention circuits from the master socket at no point can I get my phone to ring on either extention. The phone displays the caller ID and if I pick it up can conduct a call, and I can make calls from the phone. The other extention has a DECT phone and if I swap the DECT phone for the standard phone the DECT phone rings OK I suspect it is because it has a power brick and batteries in the handset.
It is like the line power has dropped at the extention and there is not quite enought oomph to get a phone to ring on an extention, but can at the socket.
In the master socket I have just 2 wires connected teminal 2 and 5 and this is how I have always installed extentions. I know the terminal 3 (I think) is used to stop extention phones tinkling called the bell wire, but I don't need that as the standard phones are push button DTMF phones and not the really old rotary dial type.
I am at a loss as to know what to do next as BT want to come out test the master socket and say all is OK here then charge me £130.

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Re: Newly installed FTCC phone no longer rings
14-01-2011 2:54 PM
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I am no expert, but did you try plugging in a micro filter at the extension socket?
From what I know they generate the ring signal that the bell wire normally carried.
Maybe your phone can't generate it's own?
If there is enough power to make a call, then it should be enough to get the phone to ring.
From what I know they generate the ring signal that the bell wire normally carried.
Maybe your phone can't generate it's own?
If there is enough power to make a call, then it should be enough to get the phone to ring.
Message 2 of 6
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Re: Newly installed FTCC phone no longer rings
14-01-2011 3:08 PM
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TBSteve thanks for your suggestion.
As I understand the FTTC trial requires the fliters to be removed (The BT Engineer also advised me to remove them) as they can attenuate the signal.
I'll give it a try .......
..... Tried it it works I really don't understand why goes against what was recommend by BT etc.
Do you think if I connected all 4 wires from the BT master socket to the extentions it would work?
As I understand the FTTC trial requires the fliters to be removed (The BT Engineer also advised me to remove them) as they can attenuate the signal.
I'll give it a try .......
..... Tried it it works I really don't understand why goes against what was recommend by BT etc.
Do you think if I connected all 4 wires from the BT master socket to the extentions it would work?
Message 3 of 6
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Re: Newly installed FTCC phone no longer rings
14-01-2011 4:03 PM
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I'd say you only need to reconnect Terminal 3 (the bell wire) and then you should be OK.
Or you could simply leave the filter connected to that phone.
Or you could simply leave the filter connected to that phone.
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Re: Newly installed FTCC phone no longer rings
14-01-2011 4:25 PM
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yeah, i think vip3rs right, sounds like your phone needs the bell signal from the master/filter to work.
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Re: Newly installed FTCC phone no longer rings
14-01-2011 5:32 PM
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Yes indeed - the modern way to wire things is to leave the bell wire (the #3 wire) disconnected. This is to stop it from acting as an aerial and adding interference to the ADSL signal.
In older setups, the master would split the ringing signal off the 2 incoming lines using a big capacitor, and put that on wire #3 to the internal secondary sockets. An old phone expected this to have happened in the socket, which is why one phone doesn't ring. New phones don't need a signal on the #3 wire - they detect the ring on the main pair instead. This is why the DECT phone can ring, even when the other phone can't.
Filters have circuitry that re-introduces the ring signal on the #3 wire, which is why the old phone then works again.
If I had to choose between re-introducing the #3 ring wire in the internal wiring, or just use a filter for that phone, I'd probably choose to do the latter.
In older setups, the master would split the ringing signal off the 2 incoming lines using a big capacitor, and put that on wire #3 to the internal secondary sockets. An old phone expected this to have happened in the socket, which is why one phone doesn't ring. New phones don't need a signal on the #3 wire - they detect the ring on the main pair instead. This is why the DECT phone can ring, even when the other phone can't.
Filters have circuitry that re-introduces the ring signal on the #3 wire, which is why the old phone then works again.
If I had to choose between re-introducing the #3 ring wire in the internal wiring, or just use a filter for that phone, I'd probably choose to do the latter.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
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- Newly installed FTCC phone no longer rings