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New customer looking for FTTP

Cmoffatt
Newbie
Posts: 4
Registered: ‎25-01-2018

New customer looking for FTTP

Hi

 

Am I going mad ?

 

ive spoken to many people at Plusnet and keep going round in circles 

 

leading me to here where there is no sign of any registration to get the fttp

 

wha5 and where do I go now apart from another company

 

 

 

 

8 REPLIES 8
RealAleMadrid
Aspiring Hero
Posts: 2,751
Thanks: 1,426
Fixes: 59
Registered: ‎07-07-2009

Re: New customer looking for FTTP

You have to be an existing customer on ADSL or possibly FTTC before you can apply for the FTTP trial assuming WBC FTTP is available at your location, when you say you are a new customer have you actually joined PlusNet or are you looking to join?

There is no way to go directly onto the FTTP trial.

bmc
Hero
Posts: 3,404
Thanks: 1,140
Fixes: 51
Registered: ‎28-02-2017

Re: New customer looking for FTTP

What does the DSL Checker say for your phone line.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

It must have "WBC FTTP" in the LEFT HAND column and there will be a further column which has "1 stage" or "2 stage" listed.

 

Brian

Cmoffatt
Newbie
Posts: 4
Registered: ‎25-01-2018

Re: New customer looking for FTTP

I’ve been a ADSL user for ages, it has taken me 8 phone calls over.2 days to ge5 through to register , so annoying no one really knows , I am now waiting for a rsponse from an engineer

Cmoffatt
Newbie
Posts: 4
Registered: ‎25-01-2018

Re: New customer looking for FTTP

It says up to 330 for fttp , 

bmc
Hero
Posts: 3,404
Thanks: 1,140
Fixes: 51
Registered: ‎28-02-2017

Re: New customer looking for FTTP

Yes, but is it "WBC FTTP" or "FTTP on Demand" - if the latter then PlusNet don't offer a product (plus it's a very expensive option anyway).

 

Post a screen image of the DSL Checker results if you can.

 

Brian

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: New customer looking for FTTP

Have you raised a request to go on the trial using the link from here: https://portal.plus.net/wizard/index.html?wizard_id=20

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
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RealAleMadrid
Aspiring Hero
Posts: 2,751
Thanks: 1,426
Fixes: 59
Registered: ‎07-07-2009

Re: New customer looking for FTTP

Why did you say you were a new customer?  That rather confused the issue. Just use the link given by Jelv to apply for the FTTP trial. If FTTP is available that should start the process. Phoning customer support is not likely to help, as it is a trial and not part of the usual provisioning systems so very few staff will know about it. As for getting a response from an engineer, don't know who told you that but it's very unlikely to happen at this stage.Wink

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: New customer looking for FTTP

Hi there. Welcome to the community forums.

 

It looks like you've raised an FTTP ticket with us and we've got your appointment for an engineers visit booked in for the 12th February AM. Please feel free to let us know if there are any issues at all.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet