New customer - existing ONT

[#1]

Thanks Rob, I tried this and thanks to the guy who posted about the settings. This is actually the answer I was hoping for but I tried connecting the laptop directly to the Ont and creating the connection with the correct information and it didn’t work. It returned an error. Looks like I’ll have to be patient for someone to switch the switch back on so it works. Thanks everyone for the suggestions

[#2]

Yes, just being impatient. Receiving the text and the lights showing solid green had me hoping I could just use another router to get up and running straight away. Looks like they have a couple other things to do with open reach first.

[#3]

@lukeheald  It would have saved a lot of confusion if you had said you already had an Openreach ONT that was used on another connection. I don't know why you think there are other things to be done with Openreach, have you contacted Plusnet about it?

As you don't yet have the Plusnet Hub, have you tried setting up the eero with the correct details for Plusnet? I would be trying that as your connection should be ready to use.

[#4]

@Dan_the_Van 

although the ONT indicates it has a connection, would it need to be powered on for any re configuration download to be committed to it or would the ONT pickup it's new configuration when powered on?

I'm not sure there's any configuration in the ONT itself. The BTw circuit build is configured with the ONT serial no and the OLT (in the headend) is configured with the BBEU.

In this case, I suspect the circuit build isnt complete yet and so the PPPoE connection won't be authenticated.

[#5]

@MisterW Or the direct PPPoE connection wasn't done correctly. Details of what has been tried are somewhat sparse.

[#6]

Yup we don't know what PPPoe guide the op used.

The ont does have a configuration file, and firmware. But most of the time you are unware of any changes, mostly the consumer would notice when its first set up and or not used for a while and there's an update.

Basically forget about the ont, unless you have the red l.o.s led lit!.