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New Full Fiber customer - miserably slow upload speed (0.26Mb)

FIXED
MisterW
Superuser
Superuser
Posts: 16,354
Thanks: 6,282
Fixes: 451
Registered: ‎30-07-2007

Re: New Full Fiber customer - miserably slow upload speed (0.26Mb)

Fix

‎25-03-2023 12:21 PM

Ah! a Killer 2400 Nic. A quick google turned this up https://answers.microsoft.com/en-us/windows/forum/all/win-10-pro-22h2-ethernet-upload-speed-slow/9b9... which includes this

Surprised I figured it out. My PC (Dell) uses the Killer E2400 Gigabit Ethernet Controller. Turning off the Killer Prioritization Engine fixed this problem.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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ianfbrooks
Dabbler
Posts: 16
Thanks: 2
Registered: ‎23-03-2023

Re: New Full Fiber customer - miserably slow upload speed (0.26Mb)

‎26-03-2023 11:48 AM - edited ‎26-03-2023 11:48 AM

Well knock-me-down-with-a-feather!  It worked - attached screenshots of before and after to prove it, 

Simply turning that slider to 'Off' and all is well again!!

Thank YOU @MisterW! 😇

Message 32 of 34
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Townman
Superuser
Superuser
Posts: 24,112
Thanks: 10,268
Fixes: 176
Registered: ‎22-08-2007

Re: New Full Fiber customer - miserably slow upload speed (0.26Mb)

‎26-03-2023 12:08 PM

Indeed!!

Well that’s another user side consideration to be added to the “My FTTP ain’t as fast as it should be…” hidden causes list!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 33 of 34
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ianfbrooks
Dabbler
Posts: 16
Thanks: 2
Registered: ‎23-03-2023

Re: New Full Fiber customer - miserably slow upload speed (0.26Mb)

‎26-03-2023 12:15 PM - edited ‎26-03-2023 12:24 PM

Apparently I can expect the 'Killer Prioritisation Engine' to 're-enable' itself if the posts by 'MidwestSteve' are to be believed (Intel Community forum - https://community.intel.com/t5/Ethernet-Products/Killer-Intelligence-Center-Slow-Upload-Speed/td-p/1...) is to be believed (he's the one who originally posted the issue on the Microsoft Community forum.....and figured out the solution (which @MisterW managed to find).

 

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