New Connection slow speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: New Connection slow speed
23-05-2016 7:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I started my trial last week, and for one whole afternoon i got the awesome speed of 73mb downloads.
The following and everyday since, i have been limited to 20mb down. The upspeed is fine.
I have raised a ticket, but nothing seems to be happening, although i'm sure it is.
Fixed! Go to the fix.
Re: New Connection slow speed
23-05-2016 10:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What does the Plusnet Line Speed show at https://portal.plus.net/my.html?action=data_transfer_speed
My guess is that it says 20Mb, give or take a small amount. As the upload speed is at full speed and the download limited, this is the usual cause 99% of the time.
If so then just jump onto Chat or phone and ask them to increase the Plusnet Line Speed. Once you have verified by the link above that the speed is now in the right area, log onto the router, click "Disconnect" , wait a minute and then click "Connect"
23-05-2016 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For some reason the speed profile on the account reverted back to an ADSL profile.
I've put that back so you should have your speeds back (Might have disconnect/reconnect) and I'm looking in to why this happened.
Re: New Connection slow speed
23-05-2016 7:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks back up to speed now
Re: New Connection slow speed
23-05-2016 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear it
I've ceased the ADSL asset now (Forgot to do this initially when upgrading the account to FTTP) as it's possible the speed profile updated after receiving delta reports for the ADSL asset. Hopefully that should stop this happening again moving forward.
Re: New Connection slow speed
15-06-2016 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi HarryB,
I think it's safe to say the same thing has happened to me. My install was yesterday and I'm not able to go above 19mb. Would you mind please, looking into it for me?
Thank you. 🙂
Re: New Connection slow speed
15-06-2016 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Connection slow speed
15-06-2016 2:11 PM - edited 15-06-2016 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Crikey! That was fast. Thank you Harry. I really appreciate the effort.
We are up to the right speed now. Thank you. 🙂
Re: New Connection slow speed
15-06-2016 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: New Connection slow speed