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My full fibre has stopped working

Gismo666
Hooked
Posts: 8
Thanks: 4
Registered: ‎01-02-2023

My full fibre has stopped working

Was watching Netflix now my routers light is staying orange with no connection please help
5 REPLIES 5
RichardB
Seasoned Champion
Posts: 1,042
Thanks: 390
Fixes: 39
Registered: ‎19-11-2008

Re: My full fibre has stopped working

Hi Gismo666

What are the lights on the Openreach ONT indicating?
https://www.bt.com/help/landline/lights-on-the-openreach-modem

Richard
Gismo666
Hooked
Posts: 8
Thanks: 4
Registered: ‎01-02-2023

Re: My full fibre has stopped working

The first light is green second is red and the third light is green
Gismo666
Hooked
Posts: 8
Thanks: 4
Registered: ‎01-02-2023

Re: My full fibre has stopped working

Power green Los red pon off lan green
RichardB
Seasoned Champion
Posts: 1,042
Thanks: 390
Fixes: 39
Registered: ‎19-11-2008

Re: My full fibre has stopped working

Hi Gizmo666,

From:

https://help.business.bt.com/app/answers/detail/a_id/19236/~/what-do-the-lights-on-my-openreach-ont-...

Power Green, LOS red and PON Off, indicates a fault.

 

Have you contacted Plusnet to raise a fault?

https://www.plus.net/help/report-a-problem/broadband/

 

Regards

Richard

 

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: My full fibre has stopped working

Hey @Gismo666 Is this still an issue? I don't mind running some tests if it is? 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team