What is your perception of "dropping out"?
When you think it has "dropped out" exactly what do you see - a red light on the ONT? No red light, then the connection has not dropped out, even if a device reports (incorrectly) "no internet connection".
Do you need to do anything for the "drop out" to cease ... or after the perception of a brief break, doe it all work fine without intervention?
A full description of your internal network set up would be helpful, especially if Ethernet over Power adapters are involved.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
