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Login for nsandi.com won't respond

j_s
Grafter
Posts: 27
Thanks: 4
Registered: ‎08-01-2022

Login for nsandi.com won't respond

Trying to log in to secure.nsandi.com and it says the site can't be reached.

 

Spoke to support who confirmed they get redirected or at least open some sort of page. I've tried on all my devices using my Plusnet connection and none of them work. If I use my mobile's 3/4/5g connection, it works without issue.

 

Any ideas please?

 

thanks

James

12 REPLIES 12
Mr_Paul
Seasoned Pro
Posts: 611
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Registered: ‎07-06-2022

Re: Login for nsandi.com won't respond

@j_s 

I am able to log in to my NS&I account OK on my Plusnet broadband.

Have you tried switching off your router/Hub for a couple of minutes, then re-powering it.

***EDIT***

I access my NS&I account via their home page and clicking on "Log In" in the top right corner:

https://www.nsandi.com

 

 

 

 

HPsauce
Seasoned Pro
Posts: 7,091
Thanks: 210
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Registered: ‎02-02-2008

Re: Login for nsandi.com won't respond

That page doesn't work for me either but I was able to log in via another route:

I went to the Premium Bonds prize checker page https://www.nsandi.com/prize-checker , which worked, then clicked on the login icon at the top.

j_s
Grafter
Posts: 27
Thanks: 4
Registered: ‎08-01-2022

Re: Login for nsandi.com won't respond

Unfortunately doesn't work for me going via the prizechecker page.

 

Will try rebooting my router but don't have high hopes. NS and I said they have no current issues so it's something to do with my connection/IP address but who knows.

Dan_the_Van
Aspiring Hero
Posts: 2,831
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Registered: ‎25-06-2007

Re: Login for nsandi.com won't respond

bmc
Hero
Posts: 3,446
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Registered: ‎28-02-2017

Re: Login for nsandi.com won't respond

@j_s 

Have you tried re-booting your PC to clear all cookies and the cache.

 

Brian

j_s
Grafter
Posts: 27
Thanks: 4
Registered: ‎08-01-2022

Re: Login for nsandi.com won't respond

Will give this a go but have the same issue on various devices, all linked by 1 thing, my Plusnet connection. I have tried on different browsers too that have not accessed the account before.

 

thanks @Dan_the_Van for the other thread link. Good to see I am not alone.

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Login for nsandi.com won't respond

I am having the same issue

I also can't access NsandI on their App on my phone whilst on Wi-Fi, but it works if I switch to 4G

 

j_s
Grafter
Posts: 27
Thanks: 4
Registered: ‎08-01-2022

Re: Login for nsandi.com won't respond

I can confirm on trying the mobile app over wifi, it would not work. As soon as I switched to 4g, it was allowing me to try to sign in.

jab1
Legend
Posts: 17,612
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Registered: ‎24-02-2012

Re: Login for nsandi.com won't respond


@j_s wrote:

Will give this a go but have the same issue on various devices, all linked by 1 thing, my Plusnet connection. I have tried on different browsers too that have not accessed the account before.

 

thanks @Dan_the_Van for the other thread link. Good to see I am not alone.


It is not just PN - it won't work on my Zen connection either.

John
jgb
Champion
Posts: 833
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Registered: ‎01-08-2007

Re: Login for nsandi.com won't respond

I can get to the log in page on my Zen connection. W11and Edge; and W11 and Chrome.

bmc
Hero
Posts: 3,446
Thanks: 1,160
Fixes: 52
Registered: ‎28-02-2017

Re: Login for nsandi.com won't respond

I can get to the log in page on my PlusNet Full fibre connection - Win7 with Firefox.

 

Brian

Mav
Moderator
Moderator
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Re: Login for nsandi.com won't respond

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