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LOS red light on ONT - Leyland

PDT
Grafter
Posts: 32
Thanks: 4
Fixes: 2
Registered: ‎18-03-2018

LOS red light on ONT - Leyland

Hi
My broadband has dropped this evening. It seems that my router can’t get a connection. The LOS light is also on the ONT.
I’m on the phone to customer service now however generally I don’t get anywhere with FTTP connections.
Anyone suggest any solutions?
Thanks in advance!
6 REPLIES 6
bmc
Hero
Posts: 3,469
Thanks: 1,174
Fixes: 52
Registered: ‎28-02-2017

Re: LOS red light on ONT - Leyland

@PDT

If you have a newer style (all in one) ONT then there is a pin hole reset on the left hand side of the unit.

 

Brian

PDT
Grafter
Posts: 32
Thanks: 4
Fixes: 2
Registered: ‎18-03-2018

Re: LOS red light on ONT - Leyland

Thanks.
Plusnet advising it’s a major service outage in my area (on Openreachs network).
Should be fixed by 1800 tomorrow 😳
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: LOS red light on ONT - Leyland

If it's an MSO why is nothing showing on the service status page?

service status.png

bmc
Hero
Posts: 3,469
Thanks: 1,174
Fixes: 52
Registered: ‎28-02-2017

Re: LOS red light on ONT - Leyland

@Browni

Something deep in the dark recess of my mind tells me this page is for PlusNet systems, not the OpenReach network.

 

If it's a FTTP network outage then there may be little information available to PlusNet as opposed to a normal copper system outage.

 

Brian

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: LOS red light on ONT - Leyland

There was enough information available to them to identify an MSO in the OP's area and an expected fix time!
PDT
Grafter
Posts: 32
Thanks: 4
Fixes: 2
Registered: ‎18-03-2018

Re: LOS red light on ONT - Leyland

Thanks all.
Service was restored this morning.