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Joining the trial

FIXED
BasilBrush
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 95
Fixes: 6
Registered: ‎30-11-2016

Re: Joining the trial

Sorry Chris, been away on secondment still.

I'll have a look later on today or tomorrow,

Regards,

Mark

 Mark Duell
 Plusnet Support
Teece
Rising Star
Posts: 85
Thanks: 18
Fixes: 3
Registered: ‎08-04-2008

Re: Joining the trial

@BasilBrush Hi Mark, this was due an update after the bank holiday...

 

Thanks, 

Chris

BasilBrush
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 95
Fixes: 6
Registered: ‎30-11-2016

Re: Joining the trial

Hi @Teece

Chris, I have found something. As a result I've just updated the ticket. Hopefully this might be of use and might lead to more positive news in the forthcoming 24 working hours hence.

Regards,

Mark

 Mark Duell
 Plusnet Support
Teece
Rising Star
Posts: 85
Thanks: 18
Fixes: 3
Registered: ‎08-04-2008

Re: Joining the trial

Hi @BasilBrush

 

Thanks, Mark, sounds promising - hopefully you can confirm stage 1 completion today.

BasilBrush
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 95
Fixes: 6
Registered: ‎30-11-2016

Re: Joining the trial

Hi @Teece

Chris, I've updated the ticket again with what I've been able to ascertain this afternoon. I'm away from 5:30pm today and am not back until 2nd May. Hoping for some positive traction to happen whilst I am on leave.

Regards,

Mark

 Mark Duell
 Plusnet Support
Teece
Rising Star
Posts: 85
Thanks: 18
Fixes: 3
Registered: ‎08-04-2008

Re: Joining the trial

@BasilBrush - welcome back, Mark - I have had no news since you've been out, any chance of an update?  


Thanks!

BasilBrush
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 95
Fixes: 6
Registered: ‎30-11-2016

Re: Joining the trial

Morning Chris (@Teece),

Am surprised nobody has been looking at this whilst I was away, I'll be checking later this afternoon if that's alright with you.

Regards,

Mark

 Mark Duell
 Plusnet Support
Teece
Rising Star
Posts: 85
Thanks: 18
Fixes: 3
Registered: ‎08-04-2008

Re: Joining the trial

Thanks Mark (@BasilBrush) - I am just concerned about missing any appointments, I know tomorrow had been mentioned as a tentative date.

BasilBrush
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 95
Fixes: 6
Registered: ‎30-11-2016

Re: Joining the trial

Afternoon Chris (@Teece)

I see your FTTP service has been installed, and the order completed. As a result I've applied a slight modification which should see it behave on the correct speed profile. Hope you enjoy the new service, sorry it took a bit longer than we anticipated.

Kind Regards,

Mark

 Mark Duell
 Plusnet Support