Joining the trial
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- Re: Joining the trial
24-01-2017 8:31 AM - edited 24-01-2017 8:46 AM
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Our village's FTTP conversion has just been completed, so I am keen to get on board. I raised a question over the weekend (ref. 142372765) but nobody has got back to me yet. Please can someone please take a look?
Fixed! Go to the fix.
Re: Joining the trial
24-01-2017 8:47 AM
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The tickets in this pool can take 7-14 days to be responded to, this should have been advised when you raised the ticket via trials.plus.net - having said that, they are often picked up much faster.
Please note the trials ticket pools are not directly monitored by the Customer Support Centre staff and that it may take up to 7 to 14 days for your ticket to be acknowledged.
Re: Joining the trial
24-01-2017 2:24 PM
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Ah, I must have missed that in my excitement. PN have offered me Fibre Extra for a reduced rate if I take a new contract, with the offer valid for seven days from yesterday (currently on std Fibre at a paltry 13/1 due to 4km of copper between us and the cabinet) - I'd obviously want to take that up, but only if we're accepted for the trial...
Re: Joining the trial
26-01-2017 9:16 AM - edited 26-01-2017 9:17 AM
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Re: Joining the trial
26-01-2017 10:10 AM
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I'm afraid we wouldn't provide a discount to FTTP so the offer for Fibre Extra you've been provided would be for FTTC.
Re: Joining the trial
26-01-2017 11:02 AM
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So if I sign a new contract at this rate, I won't be able to take FTTP, or I'd have to hand back the discount?
26-01-2017 12:52 PM
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Moving to FTTP wouldn't start a new contract, as we're only trialling the service.
Once the service is activated, you would lose your discounts I'm afraid as they are only applicable for FTTC.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Joining the trial
06-02-2017 3:02 PM
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Re: Joining the trial
06-02-2017 7:05 PM
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Re: Joining the trial
07-02-2017 12:06 PM
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I've sent in an online trial application and I've also sent you a PM with some further details on. I'll monitor this forum for news. Thanks!
Re: Joining the trial
13-02-2017 2:54 PM
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Re: Joining the trial
13-02-2017 2:57 PM
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Thanks @BasilBrush - I have just replied to the ticket. Now I've spoken with an Openreach engineer who was doing an install next door, I am not worried about being present - if you could just ask them to put the CSP at the base of the wall directly below where the phone line comes into the house, that will be perfect.
Re: Joining the trial
16-02-2017 9:25 AM
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Hi @BasilBrush,
I added a question to my ticket on Tuesday, but no response - I had a garbled voicemail and a text from BT to say that because of a 'build issue that they are working on', they will be unable to do my install tomorrow. Certainly, no sign of the external work having been done yet. Are you able to get any more information from OR to explain what the issue is?
Thanks.
Re: Joining the trial
16-02-2017 9:28 AM
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Hi @Teece.
I'll pick this up again when I get into the office at around 11:30am this morning and let you know.
Thanks,
Mark
Re: Joining the trial
16-02-2017 12:25 PM
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