Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?
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Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?
11-05-2020 11:55 AM
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Hi, when I moved to my current house (FTTP, with no copper line) just under 2 years ago, Plusnet's FTTP trial was open, so I was able to sign up and therefore stay with plusnet. Given the choice between 40/10 and 80/20, I chose the former, as coming from DSL I was perfectly happy with that speed.
Now, however, I think I'd quite like the faster speed. Is it still possible to upgrade despite the trial now being closed to new customers? If so, am I remembering right that the price difference is £5/month? Also, how should I go about doing this - I've read things on here about Plusnet's general support staff not understanding the FTTP stuff, and this is not a time I can afford for our connection to get screwed up!
Thanks,
David
Re: Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?
11-05-2020 12:32 PM
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Theoretically there are only a couple of changes that need to be made on your account so I don't see why the change (to 80/20) can't be made. I've logged a ticket on your account though where I'll put a longer answer shortly.
Re: Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?
11-05-2020 7:05 PM
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Re: Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?
05-08-2020 11:40 AM
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@DavidP Your post was early May, how did it go? What speeds are you getting now on your 80/20?
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