Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?
Hi, when I moved to my current house (FTTP, with no copper line) just under 2 years ago, Plusnet's FTTP trial was open, so I was able to sign up and therefore stay with plusnet. Given the choice between 40/10 and 80/20, I chose the former, as coming from DSL I was perfectly happy with that speed.
Now, however, I think I'd quite like the faster speed. Is it still possible to upgrade despite the trial now being closed to new customers? If so, am I remembering right that the price difference is £5/month? Also, how should I go about doing this - I've read things on here about Plusnet's general support staff not understanding the FTTP stuff, and this is not a time I can afford for our connection to get screwed up!
Re: Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?
Theoretically there are only a couple of changes that need to be made on your account so I don't see why the change (to 80/20) can't be made. I've logged a ticket on your account though where I'll put a longer answer shortly.