Internal work
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- Internal work
07-07-2017 2:01 PM
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Bt openreach came yesterday and did my external work for fttp, I have a provisional appointment for next Wednesday the 12th July for the internal work to be completed, as its a provisional appointment will that be updated to confirmed?
Fixed! Go to the fix.
Re: Internal work
07-07-2017 4:53 PM
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It looks like the provisional appointment has been pushed back by our suppliers. Likely due to engineer availability.
I've updated your FTTP trial ticket with the confirmed date, let us know if it needs re-arranging.
Re: Internal work
07-07-2017 5:50 PM - edited 07-07-2017 5:57 PM
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Gandalf, Thank you for your reply, Where will I find the information on the date it's been put back to? I've had no text or email messages yet to inform me of the new date, I've actually booked a annual leave day for next Wednesday so to be at home for the openreach appointment, I will cancel this leave if my appointment has been put back. I'm at home all day the 10th/11th July if it can be brought forward.
Thank you for your assistance
Re: Internal work
07-07-2017 6:30 PM - edited 07-07-2017 7:48 PM
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Re: Internal work
07-07-2017 7:19 PM
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Thanks robpn, can see the new date now. And wow! Unbelievable it's been pushed back that far 😵🤔☹️
Re: Internal work
07-07-2017 7:49 PM
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How far?
Re: Internal work
07-07-2017 8:04 PM
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From 12th July to the 24th July.
Re: Internal work
09-07-2017 9:55 AM
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Re: Internal work
20-07-2017 9:58 PM - edited 21-07-2017 8:30 AM
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Hi Gandalf
Can you confirm my appointment is still on for Monday 24th July for the internal part of my Fttp installation?
Regards.
Re: Internal work
21-07-2017 12:56 PM
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Yep, that's all in place.
Re: Internal work
24-07-2017 2:28 PM
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If possible can you check I'm all sorted your end with regards to me getting 80 / 20 Mbps speed please
And Thank you to the staff on this forum for helping me through the process from beginning to end. 👌
Re: Internal work
24-07-2017 2:58 PM
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Re: Internal work
24-07-2017 5:09 PM
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I've done several speed tests, it's running approx 75 / 20 👍 Seems good to me.
Re: Internal work
25-07-2017 9:13 AM
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Sounds good!
Re: Internal work
11-08-2017 9:34 AM - edited 11-08-2017 9:36 AM
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So here goes again!
Was browsing my online account and it appears I've been assigned to a '18 month unlimited fibre contract' I understood when signing up to the trial my original contract term length would apply?
Also there are pending charges assigned to my account 'cessation charge £30' and also £254.16 both are upon cancellation, what exactly are these? If I change my package in the future I don't want to be getting into any dispute about contract length and these charges that have been applied!
Please advise
Regards
Ps, 2 weeks with FTTP and all going good 😀 Thank you.
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