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How to log a fault with download speed?

Devon_Mark
Newbie
Posts: 2
Registered: ‎18-10-2019

How to log a fault with download speed?

EDIT: Please ignore this. I've rebooted again and I'm now getting >140 down...very strange

 

Hi all,

 

Last week I had full-fibre 145 package installed. I have email from PN giving me an estimated speed 145-160, but I'm only getting 65-75 down, which is waaaaay off the estimated speed. (Getting approx 28 up).

 

How do I log a fault call with PN?

 

Thanks

Mark

 

2 REPLIES 2
Mr_Paul
Pro
Posts: 378
Thanks: 104
Fixes: 10
Registered: ‎07-06-2022

Re: How to log a fault with download speed?

How are you testing the speed, by WiFi or with a PC connected to the router with an ethernet cable?

 

***EDIT: Didn't see that you had already resolved this!

 

Townman
Superuser
Superuser
Posts: 22,179
Thanks: 9,125
Fixes: 144
Registered: ‎22-08-2007

Re: How to log a fault with download speed?


@Devon_Mark wrote:

EDIT: Please ignore this. I've rebooted again and I'm now getting >140 down...very strange

 


Not overly strange, especially if you have a fixed IP address.

There is a real likelihood that (being keen to play with the new toy) speed tests run soon after the ONT is connected will still pick up the FTTC speed profile.  This will not be updated until after the order completes within Plusnet's systems AND the router subsequently reconnects.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.