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Halved speed…

Creed01
Newbie
Posts: 2
Registered: ‎05-10-2022

Halved speed…

I just wanted to have agreed internet plan which all parties would be fine adhering to, turns out this isn’t the case. After agreeing to a full fiber 145 for a reasonable fee, a few weeks went by and it was quality. 

 

however. It turns out my Estimated download speed: 145 - 160Mbps is more like 70mbps, now people. Im all for a little sway each way. This is more like flipping the boat over in a riptide…can I at least have an answer as to why my speed is nearly halved?

Thanks I guess. 

 

5 REPLIES 5
jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Halved speed…

@Creed01 This is probably a BT/OR network problem, especially if it has suddenly happened. Unfortunately, I can't offer an explanation or solution, but I have asked for the topic to be moved to the Full fibre board, where someone may be able to help.

John
Mustrum
Community Veteran
Posts: 3,545
Thanks: 1,051
Fixes: 76
Registered: ‎13-08-2015

Re: Halved speed…

What makes you think it has?

dvorak
Moderator
Moderator
Posts: 29,458
Thanks: 6,615
Fixes: 1,482
Registered: ‎11-01-2008

Re: Halved speed…


Moderators Note


This topic has been moved from Broadband to Full Fibre

Customer / Moderator
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If it fixed it click 'This fixed my problem'
bmc
Hero
Posts: 3,130
Thanks: 980
Fixes: 48
Registered: ‎28-02-2017

Re: Halved speed…

@Creed01 

With Full Fibre you should get close to the advertised speed over a wired connection.

 

If you're not getting said speed then there's a network / account problem somewhere.

 

Brian

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
Thanks: 533
Fixes: 93
Registered: ‎27-11-2020

Re: Halved speed…

Hey there @Creed01 and a warm welcome to the forum.

 

There is an issue on VLAN according to the tests so I have raised this over to OR and they should fix it within 72 hours but I will keep an eye on it for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team