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Full fibre install,hub 2 delivery

FIXED
David3
Dabbler
Posts: 13
Thanks: 2
Registered: ‎11-01-2017

Full fibre install,hub 2 delivery

 Hello
I  am having my full fibre broadband installed, Monday the 5th August and as yet not received my new Hub 2 router .Any idea when it will arrive?

 Only I have tried looking for the information on my account but cannot even see the new package details

Feeling a bit anxious , I hope it will arrive well before Monday
  Thanks for the help

6 REPLIES 6
jab1
Legend
Posts: 19,267
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Full fibre install,hub 2 delivery

@David3 The Hubs are despatched via RM Tracked24 to arrive a couple of days prior to a confirmed installation date - you will be advised by text and/or email when they are despatched.

What router do you currently have?

John
David3
Dabbler
Posts: 13
Thanks: 2
Registered: ‎11-01-2017

Re: Full fibre install,hub 2 delivery

 Hi John
 Thank you for a quick reply,didn't expect that ,he,he
 Currently I  have an original Hub 1 router with my broadband connection via the phone line

jab1
Legend
Posts: 19,267
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Full fibre install,hub 2 delivery

Fix

If it (Hub2) doesn't arrive on time, you can still use the H1. If you have gone for a speed above, I think, 150Mb/s you will not see the maximum speed, but it will still work.

John
pjmarsh
Superuser
Superuser
Posts: 4,160
Thanks: 1,685
Fixes: 23
Registered: ‎06-04-2007

Re: Full fibre install,hub 2 delivery

I've got a new install happening tomorrow.  I had an email at 00:30 yesterday with an order update that included the Royal Mail Tracking Reference.  I had a phone call from where the install is taking place yesterday afternoon to say that a package has arrived.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

David3
Dabbler
Posts: 13
Thanks: 2
Registered: ‎11-01-2017

Re: Full fibre install,hub 2 delivery

 Thank you John 

David3
Dabbler
Posts: 13
Thanks: 2
Registered: ‎11-01-2017

Re: Full fibre install,hub 2 delivery

Hi John
 Quick update I had an email and my new Hub 2 router arrived yesterday ,as per the tracking
Not had a look in the box yet ,but its ready for Mondays installation

Thanks again for your help,