Full fibre install and switching phone number to VOIP

[#1]

I recently ordered full fibre and the sales person suggested I should transfer my phone number before the installation.

Can someone confirm that this is wrong and it can only be moved to someone like A&A after full fibre is working.

Thanks

[#2 · Accepted solution]

You are misinformed - you do not transfer your phone until your FTTP connection is completed - you then have 30 days.

If you decide to go with A&A for the phone you can set up an account with them on a temporary number - but you do not transfer your number until after the FTTP is installed.

[#3]

@cfcws 

Until you move to Full Fibre or SOGEA (for FTTC) your account with PN is controlled by your telephone number.

Cancelling that by moving to VOIP can lead to the cancellation of your account and the termination of your FF upgrade. You also lose and Add Ons you may have like PN email.

You will have some downtime on your landline number but, as stated, you can set up a A&A account with a generic number to keep you going. This also helps with getting your phones to work with VOIP.

Brian

[#4]

@bmc Plain and simple - the OP was  wrongly informed by the agent, and they are not the first - as I said, they have the option of creating the A&A account, but do not move the number until the FTTP install is up and running.

I assume they are staying with PN , in which case they do not lose any facilities such as email or Add-ons.

[#5]

@Townman  / @MisterW  Do the PN sales 'agents' need a further reminder?

[#6]

It would seem so...

I'l try tagging one of the new team @Leanne_T 

[#7]

Good morning @cfcws. 

Thanks for bringing this to our attention. 

I am sorry to hear some incorrect information has been provided at your point of sale. 

The correct information has been provided on this thread by @jab1 and @bmc.

I have sent you a private message to gather more details so we can send some internal feedback to prevent this happening again.

Speak soon, 

Katie

[#8]

Thanks everyone for replying quickly.

I thought I had to wait but just wanted to check nothing had changed.