Full fibre - Steady Orange light No connection. Bt fibre hub green

[#1]

My actually hub turned up the day after full fibre was installed due to Plusnets sending issues. The engineer that came out when we reported originally did check the connection, he said it was working fine and the light turned blue but still it still said ‘not internet connection’. He passed it back to Plusnet… then Plusnet have said today it’s a ppp issue that will resolve on its own, but after 8 days with no change I’m not seeing how it can suddenly resolve?

[#2]

Honestly about 20 times, as well as manual authentication, unplugging all wires and doing a full hard reset

[#3]

There are no other wires plugged in and the connection to the previous socket has been cut so there is no cross over

[#4]

Yes, they sent out a new router today, before connecting the new one that came we tried this, and vicecersa old wire into new hub

[#5]

Tried to factory reset every day several times since install no joy. Ended up taking wifi router 5g off three to get us through with work until plusnet fix the issue with main fibre line or router. Gave up fighting with it now. Accepted no one is able to fix it and it looks like a waiting game until plusnet work out how to fix it.

[#6]

Yip several and even purchased expensive one from curry’s, no difference