Full Fibre 900 Line profile doesn't look correct.

[#1]

Indeed - and cabling is obviously ok.

Unsure - I would still like it if internally someone at Plusnet could just double-check everything their side.

I cant see a reason why I wouldn't be hitting my 500Mb guaranteed. 

Not to go down that route, but contractually, I should be achieving that too - so I would like this looking into if possible please guys  

[#2]

All,

This is from my Netgear ORBI system which is connected directly into my router via Cat5.

Similar results to speed tests on client devices

There’s something wrong Plusnet - appreciate my member portal states the correct line speed but I’m not getting the minimum on my download side.

Can this be investigated please? Thank you

[#3]

Screenshot from ORBI

[#4]

I presume you mean cat5e?  Cat5 wouldn't support those speeds.

Was there meant to be a screenshot attached to your last post?

My only guess on this is that there's been an issue with what Openreach have provisioned, which Plusnet will need to raise with them.

[#5]

Indeed, apologies.

See attached screenshot in this post. I think from the Orbi to the router it is actually a Cat6 - not that it would make any difference in this case. Anywho.

I would be appreciated if provisioning could check this - is there a better way to contact support to look into this? Or just wait for their reply to this thread? Thanks for your assistance so far however.

[#6]

Quickest way would be to phone up.  A staff member should reply here at some point, though it may take a bit of time.

[#7]

I can see the engineer fixed it. Am I right @JPYDX ?