Finally FTTP has arrived for me

[#1]

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@Mr_Paul wrote:

@TheRealDabhand 

"Wait, Ofcom told OR not to deal with the public in regards to general enquiries of installs or future installs happening? Could you point me to where that is regulated by Ofcom, thanks.. Cause that sounds a bit weird if that is the case."

It was mandated by OFCOM when Openreach was made in to a separate company within BT Group in 2006. In 2015, BT did try to get that changed, but apparently other ISPs objected. From: https://en.wikipedia.org/wiki/Openreach#Independence_from_BT_Group

"Telecoms provider customers who have problems cannot directly contact Openreach and have to go indirectly through their service provider. In 2015 BT consulted on the possibility of allowing Openreach to deal directly with consumers, which would have required the approval of Ofcom, but withdrew the proposal, partly due to objections from other service providers."

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Thanks for the info, yeah the ISPs messed up big time on that, considering my situation - I am sure I am not a unique case either.

However if I were to push OR on the fact the fibre isn't really completed internally and not talk about the ISP, surely that would warrant them to check - if it was a general question. I dunno. I am willing to try everything with the kitchen sink to just get this whole debacle to work

[#2]

Hi @TheRealDabhand 

I'm really sorry to hear about the situation you've had trying to upgrade to Full Fibre.

Unfortunately, when orders keep getting cancelled and replaced it does push things to the back of the queue and as such Openreach's systems won't see the delays on the previous order and assume it's a straightforward install which we know in this case it isn't

I've asked Openreach to link all your orders together and confirm the external work is done. All being well we should get a confirmation in the next 24/48 hours.

[#3]

Hi Matthew,

That would be great, it would be peace of mind, but also I hope they knock on my door to show me what is done - the GPS to my building sometimes isn't 100% correct and I am worried that they may end up at a different building. Sometimes happens with deliveries from takeaways or supermarkets, so hopefully they will do this and show me.

Cause I don't want them coming on the 5th Dec and then not able to do anything again. I have been nice and not got back to PN about the failed appointments and the £30.49 payment for the one cancelled appointment which I wasn't notified under 24 hours to go for the 12th November which I arranged with OR to do when they sent a text to arrange it. Or the £6.10 per day for failing to start the service as per agreement.