Fibe package upgrade

[#1]

Hi,

I have today completed my change from fibre 500 to 900.

Before, i was getting around 220mbps and 70 upload.

I have been told that the change has completed, however upon testing some of the devices there is no change.

My daughters iPad has now reached over 500mbps, however everything else seems to remain the same as before (around 200), any idea why this would be?

I have tried uploading a few photos but i don’t seem to be able too.

Thanks

[#2]

@DeeeeeJ What other devices, of what age/vintage have you run the tests on? They will need to be 5Ghz compatible, and wherever possible, connected by Ethernet cable to the router.

To upload photos, you should either be using a desktop/laptop, or using the desktop option on phones/tablets.

[#3]

Hi John,

Thanks for the reply. That would be why I can’t add a photo. Any idea how to get the site into desktop mode for the forum?

The iPad is very new, a few months old.
I have Tested it on my phone (iPhone 14, an Xbox Series X (directly next to the route), and an Asus Vivobook bought at Christmas).

[#4]

Before [on 500Mbps], i was getting around 220mbps and 70 upload.

Your kit or its distance from the Router were already the limiting factor on a 500Mbps service
and raising the service speed to the Router does not address that.

Only improving the Wi-Fi coverage by adding more Wi-Fi Access Points will improve the coverage in your home.

[#5]

The Xbox Series X is directly next to the router, it couldn’t be any closer.

My daughters iPad before the upgrade was only getting around 220mbps, since the upgrade she is now getting over 500.

Similarly with my phone, and Laptop, I am sat around a foot away from the router.

Edit* in fact looking at my history of speed tests on my phone, i have on a couple of occasions hit the near 500 mark before the change (this was last year). I have never looked into why my speed would be so much lower since.

[#6]

To switch to desktop mode on mobile devices - I'll stick to the iPad as I don't use Android kit - in Safari:

i

1. Launch Safari on your iPhone, and navigate to the website you wish to view.
2. After the website loads, tap the 'aA' icon in the top corner before the address bar to open the website view menu.
3. From the pop-up menu, select 'Request Desktop Site'

[#7]

@DeeeeeJ are you using a Plusnet supplied Hub 2 router ?

This is only a Wifi 5 capable device and so will max out at around 450-500Mb. To get faster wireless speeds you need a Wifi 6 capable router and client. 

[#8]

Hi,

Yes, I am using the Hub 2.

[#9]

The built in speed tests of game consoles have produced some very curious results.

In the web browser of the XBOX try some alternative speeds tests : 

https://speed.cloudflare.com/

https://interprefy.speedtestcustom.com/

[#10]

[#11]

@DeeeeeJ

It is 3 hours since your post and I still see 4 triangle signs. The 4 pasted images have yet to be released.

I find if I attach the image files (using the paper clip) to my posts they become available to see without delay.

[#12]

[#13]

@PhilipHeyes 

See Where's my image? 

I have approved the images

EDIT I have recalled two images as they exposed the static IP Address for @DeeeeeJ 

[#14]

---

@MisterW wrote:

@DeeeeeJ are you using a Plusnet supplied Hub 2 router ?

This is only a Wifi 5 capable device and so will max out at around 450-500Mb. To get faster wireless speeds you need a Wifi 6 capable router and client. 

---

@DeeeeeJ 

Please be reminded of this post, it was true for me when I used a Hub two.

The fact your upload speeds are around 100 Mbps suggests the speed upgrade has happened. You would need to prove you are not getting the 900 Mbps product speed with a wired connection to a LAN port of the Hub two for the reason already given.

2.4GHz wifi connection would probably be around 75 Mbps.

[#15]

What we have seen are two images of the Wi-Fi speed tests.

What we don't have are the current speed tests of the cable connected XBOX.



I really like the Cisco Speed Test we have on VM that performs test first on on the VM Hub and then on the customers kit, you can imagine how much outrage it causes as it lays bare what that customer does not with to hear about their own kit or home network being at issue.