Fault with fibre
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- Re: Fault with fibre
07-04-2018 7:28 PM
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The ONT has a red light on LOS and no light on PON.
Has anyone else had this issue? I've just called support who have booked an engineer, I'll have to wait until Thursday due to my own availability so was wondering if anyone knew of it and if it could be something simple. I've tried power cycling the router and the ONT and I've checked the fibre all the way out of the house and into the ground and see no damage to it.
Also can anyone from the tried team just check that the correct process has been followed regarding an engineer booking?
Many thanks.
Fixed! Go to the fix.
09-04-2018 10:12 AM
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Hi Lee. I'm sorry to hear you're having problems with your FTTP connection.
There's not much we can do in the way of diagnostics so I think an engineer visit was the right call.
Can you let us know how it goes?
Re: Fault with fibre
13-04-2018 11:18 AM
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All looking good now, I'm hoping this will resolve my previous issues with performance.
My kids will be over the moon as now they no longer have to socialise with us in the evenings 😊
Re: Fault with fibre
13-04-2018 1:14 PM
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Glad to hear this was a relatively quick fix Lee.
I'm hoping this will resolve my previous issues with performance.
Fingers crossed, but let us know if you do experience further issues.
My kids will be over the moon as now they no longer have to socialise with us in the evenings 😊
What has the Internet done to us...
Re: Fault with fibre
14-04-2018 9:25 AM
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