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FTTP swap over

cbcadmin
Grafter
Posts: 329
Thanks: 7
Registered: ‎14-02-2012

FTTP swap over

I am transferring to Plusnet FTTP from Vodafone FTTP.

 

I understood that an engineer does not visit the property in such situations. However I have just been told by an M.J. Quinn area manager this is not the case. With fibre an enginner will have to visit the property.

 

This is probably a daft question but does Plusnet get any say in who visits? I assume they just ring Openreach and Openreach contact the cheapest contractor for the area. This is obviously what happened withe initial swap from copper to fibre as it looks as if a drunk installed it!

https://thumbsnap.com/N5yPbrSb


Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D

Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 15,421
Thanks: 5,939
Fixes: 423
Registered: ‎30-07-2007

Re: FTTP swap over

This is probably a daft question but does Plusnet get any say in who visits? I assume they just ring Openreach and Openreach contact the cheapest contractor for the area.

Plusnet just place an order (electronically) with OR to supply FTTP. Its up to OR who they use to perform the installation.

I understood that an engineer does not visit the property in such situations. However I have just been told by an M.J. Quinn area manager this is not the case. With fibre an enginner will have to visit the property.

You are correct, the Quinn manager is not! If an Openreach ONT exists, then no engineer is required, its just a remote activation.

However, there seems to be some issues with the automated ordering system in that it initially determines that no engineer is required then subsequently specifies an engineer IS required. It seems to require that the automated order is cancelled and a manual one placed for remote activation

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

cbcadmin
Grafter
Posts: 329
Thanks: 7
Registered: ‎14-02-2012

Re: FTTP swap over

God. it sounds if I am in for more “fun” due to flakey systems. Sad

 

Is there anyway to get an engineer to visit as presumably it makes no odds to Plusnet.


Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D

Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Champnet
Aspiring Hero
Posts: 2,703
Thanks: 1,028
Fixes: 13
Registered: ‎25-07-2007

Re: FTTP swap over

Do Vodaphone use the BT infrastructure ? Round here they use Cityfibre. If not then a whole new installation will be neccessary.

MisterW
Superuser
Superuser
Posts: 15,421
Thanks: 5,939
Fixes: 423
Registered: ‎30-07-2007

Re: FTTP swap over

@Champnet AFAIK they use whichever is available

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

cbcadmin
Grafter
Posts: 329
Thanks: 7
Registered: ‎14-02-2012

Re: FTTP swap over

Mine is certainly BT, but I understand they can use others.

Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D

Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
cbcadmin
Grafter
Posts: 329
Thanks: 7
Registered: ‎14-02-2012

Re: FTTP swap over

It's BT or nothing round here. Wink

Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D

Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7