FTTP swap over

[#1]

I am transferring to Plusnet FTTP from Vodafone FTTP.

I understood that an engineer does not visit the property in such situations. However I have just been told by an M.J. Quinn area manager this is not the case. With fibre an enginner will have to visit the property.

This is probably a daft question but does Plusnet get any say in who visits? I assume they just ring Openreach and Openreach contact the cheapest contractor for the area. This is obviously what happened withe initial swap from copper to fibre as it looks as if a drunk installed it!

https://thumbsnap.com/N5yPbrSb

[#2]

This is probably a daft question but does Plusnet get any say in who visits? I assume they just ring Openreach and Openreach contact the cheapest contractor for the area.

Plusnet just place an order (electronically) with OR to supply FTTP. Its up to OR who they use to perform the installation.

I understood that an engineer does not visit the property in such situations. However I have just been told by an M.J. Quinn area manager this is not the case. With fibre an enginner will have to visit the property.

You are correct, the Quinn manager is not! If an Openreach ONT exists, then no engineer is required, its just a remote activation.

However, there seems to be some issues with the automated ordering system in that it initially determines that no engineer is required then subsequently specifies an engineer IS required. It seems to require that the automated order is cancelled and a manual one placed for remote activation

[#3]

God. it sounds if I am in for more “fun” due to flakey systems.

Is there anyway to get an engineer to visit as presumably it makes no odds to Plusnet.

[#4]

Do Vodaphone use the BT infrastructure ? Round here they use Cityfibre. If not then a whole new installation will be neccessary.

[#5]

@Champnet AFAIK they use whichever is available

[#6]

Mine is certainly BT, but I understand they can use others.

[#7]

It's BT or nothing round here.