FTTP - poor speed

[#1]

Hi there, 

I'm suffering from the same issue many others on this forum appear to be suffering from, low FTTP speed. FTTP was installed yesterday and I've subscribed to the 80mbps down/20mbps up package - unfortunately and confirmed via speed tests from a range of sites, i'm only receiving 19mbs down/19mbps up. This is based on access via wifi, not a wired connection as I'm accessing via a macbook air or TV streamer so cannot vouch whether the issue is only present on wifi. 

@Gandalf, I see you're the person to ask for support on this matter and wondered whether I could ask you to quickly check if this is a simple issue with my profile being wrong and throttling the speed or if it relates to something else that requires engineer support?

Thanks for your help with this.

[#2 · Accepted solution]

*Waves staff in a circular motion*

Is it fixed yet?

Joking aside. Welcome to the community forums @PA198759

I've just changed your account type on our side over to fibre following completion of your FTTP order.

Let me know if you have any issues at all. EDIT: Might need to reboot your router.

Anoush

[#3]

Thanks for your quick reply - your magic staff appears to have done the trick (combined with a reboot of the router). Thanks again for your help with this, much appreciated. 

[#4]

Sorry, I spoke too soon. It worked fine for about five minutes after the reboot but has now dropped back to a download speed, only marginally better than I received under the old ADSL contract. Strangely the upload speed has remained fairly consistent though - i'm getting 12mbps down/20mbps up. 

Please could you see what else you can do from your end? I realise wifi can be patchy but I'm struggling to account for why it worked fine for five minutes, then regressed, but only on the download side, not upload. 

[#5]

I've given your account a prod.

Can you reboot your router and let us know how your speed looks?

[#6]

Thanks Gandalf, it appears to be working better now. 

[#7]

Glad to hear that!

Let me know if you have any further issues.