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FTTP installed today - download speed has not increased

FIXED
vaio
Newbie
Posts: 2
Thanks: 1
Registered: ‎04-04-2018

FTTP installed today - download speed has not increased

Hi. Realise this is a frequent topic ...

But just wondering if someone could flick the switch - or bang on the side of the box - or whatever it takes to re-configure the connection for FTTP, please?

Tried Plusnet telephone support while the BT engineer was here - but they are geared up for FTTC. He was a bit disillusioned with his first Plusnet install. He really wanted to leave with the connection showing 80/20 (ish).

Thank you for your help.

Regards,  vaio

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: FTTP installed today - download speed has not increased

Fix

Hi there.

I'm sorry that you didn't see improved speeds when the engineer was there.

I've just done the necessary on our side. If you reboot your router you should see much better speeds. Smiley

I've also updated your ticket with more information too.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
vaio
Newbie
Posts: 2
Thanks: 1
Registered: ‎04-04-2018

Re: FTTP installed today - download speed has not increased

Hi. Thanks for sorting this out; much better now:  73.3 and 20.3 !

Have texted the BT Installer the results to cheer him up.

Also, for his info, texted the procedure for Plusnet FTTP Trial customers to get the connection reset.

 

Thank you for your help.

Regards, viao

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: FTTP installed today - download speed has not increased

So glad to see that. Cheesy I'm sure he'll be happy too.

Aye this forum (Or your open ticket) is the best way to contact us about FTTP as it's handled by a small team.

Enjoy your new speeds vaio.

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet