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FTTP - download speed went superslow on the 3rd - still "down"
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Re: FTTP - download speed went superslow on the 3rd - still "down"
06-02-2011 9:59 AM
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Message 16 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
06-02-2011 10:42 AM
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After not encountering this problem - per my previous posts - my line was slow/superlow this morning - only 605 kbps down, 15 Mbps up.
Rebooted both the ONT and router at 10.13am and it fixed it, now back at 93 Mbps.
Peter
Rebooted both the ONT and router at 10.13am and it fixed it, now back at 93 Mbps.
Peter
Message 17 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
06-02-2011 12:17 PM
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Thanks for that Peter.
Mine is now restored after power cycling the ONT and router for the third time this weekend. I have not touched the ONT from installation at the end of November until yesterday.
Download is now a healthy 85.96Mbps, upload is 15.2Mbps and 5ms ping.
isposure's looking good too.
Cheers
Howard
Mine is now restored after power cycling the ONT and router for the third time this weekend. I have not touched the ONT from installation at the end of November until yesterday.
Download is now a healthy 85.96Mbps, upload is 15.2Mbps and 5ms ping.
isposure's looking good too.
Cheers
Howard
Message 18 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
06-02-2011 10:02 PM
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Thanks for the pointer to this thread Howard.
I've just tried power cycling the ONT and the router. The connection to a few minutes to comne back and is still only 600K. Ping is consistently sub 10mS and upload is around 15M so it's a bit of a mystery.
I think I'll leave it tonight and see it self restores and try another Norwegian reset if it doesn't.
Although the power was only off for 5 minutes, the sound of intruder alarms with missed battery maintenance went on much longer!
Barny
I've just tried power cycling the ONT and the router. The connection to a few minutes to comne back and is still only 600K. Ping is consistently sub 10mS and upload is around 15M so it's a bit of a mystery.
I think I'll leave it tonight and see it self restores and try another Norwegian reset if it doesn't.
Although the power was only off for 5 minutes, the sound of intruder alarms with missed battery maintenance went on much longer!
Barny
Message 19 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
07-02-2011 9:46 PM
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Speed has recovered to 43Mbs today. Still not as good as usual but a lot better than yesterday!
Message 20 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
08-02-2011 2:49 PM
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Update: My FTTP line has been good since Friday 4th at 12.00 - just had a call from Sean at PN - they are catching up on the tickets so if you have problems out there, remember to ask for support - they will get to you.
However it seems that the one thing that has the most effect is power-cycling the ONT and router - probably sledgehammer/nut but if it works........!!
However it seems that the one thing that has the most effect is power-cycling the ONT and router - probably sledgehammer/nut but if it works........!!
Message 21 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
09-02-2011 10:37 PM
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Message 22 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
10-02-2011 5:30 PM
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Hi guys,
Sorry I missed these posts, hopefully it's all OK. I know one of my colleagues in the faults team was looking at these as he asked me about them. We did have a problem on 21CN over the weekend which caused some customers to see slow speeds and as FTTP goes over the same network infrastructure it's possible that it's related. I can't be 100% that was the problem and unfortunately the weekly FTTP trial call was cancelled this week so I've not been able to see if any of the other ISPs had similar problems. Please let us know if it does happen again and we can see if we can find out the cause but I suspect it was likely the same problem some of the ADSL2+ customers saw.
Sorry I missed these posts, hopefully it's all OK. I know one of my colleagues in the faults team was looking at these as he asked me about them. We did have a problem on 21CN over the weekend which caused some customers to see slow speeds and as FTTP goes over the same network infrastructure it's possible that it's related. I can't be 100% that was the problem and unfortunately the weekly FTTP trial call was cancelled this week so I've not been able to see if any of the other ISPs had similar problems. Please let us know if it does happen again and we can see if we can find out the cause but I suspect it was likely the same problem some of the ADSL2+ customers saw.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
Enterprise Architect - Network & OSS
Plusnet Technology
Message 23 of 24
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Re: FTTP - download speed went superslow on the 3rd - still "down"
11-02-2011 6:50 PM
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I did notice that each speed test uses gob loads of data...
Message 24 of 24
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