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FTTP download at ADSL speed

FIXED
silverfoot
Hooked
Posts: 5
Thanks: 1
Registered: ‎29-01-2016

FTTP download at ADSL speed

Hi,

I realise this is a common question, but just had my FTTP installed and download speed is same as it was on ADSL (~11Mbps) but upload has zipped up to 20Mb from ~0.8Mbps.  Could @Gandalf wave his magic staff and flick my connection over to ~80 that I signed up for?

 

many thanks,

Silverfoot

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,949
Thanks: 1,561
Fixes: 480
Registered: ‎01-01-2012

Re: FTTP download at ADSL speed

Fix

Sorry to hear that.

Leave it with me and I'll get this corrected.

[edit]

This should now be fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
silverfoot
Hooked
Posts: 5
Thanks: 1
Registered: ‎29-01-2016

Re: FTTP download at ADSL speed

thanks, that seems to have done the trick Smiley - rebooted and now getting around 35Mb/20Mb down/up, guessing the down will settle (higher!) over the next few days.

 

[edit]

and now around ~72 when close enough to the router. Nice. Now just need to sort the wi-fi signal round the house, which on the slower connection were never an issue Wink

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,949
Thanks: 1,561
Fixes: 480
Registered: ‎01-01-2012

Re: FTTP download at ADSL speed

It should be higher than that as you're on the 80/20 package and that's what we've provisioned you on. There's no training period as there's no sync speeds on FTTP (It either works or doesn't as shown in the in-depth testing below :D)

Test Outcome Pass
Test Outcome Code GTC_FTTP_SERVICE_0000
Description No Fault in FTTP Service
Main Fault Location OK
Sync Status Up
Appointment Required N
Fault Report Advised N

 Are you testing over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
silverfoot
Hooked
Posts: 5
Thanks: 1
Registered: ‎29-01-2016

Re: FTTP download at ADSL speed

its the wifi, as per edit, getting around 72+ if in same room as router - main PC further away, so getting wifi fall-off effect. Will sort that by other means, thanks for the help.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: FTTP download at ADSL speed

Glad to hear your speeds are back up.

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet