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FTTP completed today - package change?

fourstar71
Newbie
Posts: 1
Registered: ‎13-11-2015

FTTP completed today - package change?

‎13-11-2015 9:36 AM

Friendly OpenReach chap came and completed the setup today - now getting 20mbps up but oddly only 8mbps down?
Actually reading a few other threads here, may be because I am still on a regular ADSL package - how does that get 'flipped' to Fibre?
Thanks
Adrian
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jelv
Seasoned Hero
Posts: 26,786
Thanks: 968
Fixes: 10
Registered: ‎10-04-2007

Re: FTTP completed today - package change?

‎13-11-2015 9:55 AM

Your speed will be being restricted because of the current line speed here: https://portal.plus.net/my.html?action=data_transfer_speed
When your account gets changed that should go to 80 if you've opted for Extra.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,575
Thanks: 801
Fixes: 205
Registered: ‎27-04-2007

Re: FTTP completed today - package change?

‎13-11-2015 1:54 PM

Hi there,
I've just picked this up and actioned the account change for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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