FTTP at ADSL speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: FTTP at ADSL speed
FTTP at ADSL speed
on 16-10-2016 12:24 PM - last edited on 16-10-2016 3:21 PM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My FTTP Fibre broadband speed occasionally drops to around 2Mb it was 0.5Mb the other day. When I first had Fibre Broadband I enjoyed 70Mb plus now it has dropped to 20Mb on average which I have been trying to log but always a 45minute wait time on the 0800 support number, I now have the extra issue of dropping to 2Mb occasionally, a restart of the router and ONT box gets me back to 20Mb. Leaving this message in the hope that a plusnet tec gets in touch, user name is [Removed], it is an FTTP connection probably the slowest FTTP in the country.
Regards
Peter Cartwright
Moderator's note by Mike (Mav): Account name removed from a public forum to an area that staff can see.
Re: FTTP at ADSL speed
16-10-2016 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear about this, are you a FTTP customer or FTTC customer there is a big difference and if you are a FTTP customer this post is in the wrong place.
James
Re: FTTP at ADSL speed
16-10-2016 7:46 PM - edited 16-10-2016 7:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi thanks for moving the post, I am definitely an FTTP customer the clue is in the title and the fact I said I am an FTTP customer 3 times in the post, sorry to be cheeky, I know users get confused sometimes, but I know I am an FTTP customer and very grateful to Plusnet for putting me on to FTTP it's just its lost the edge now that it's dropped from 80 to 20 and down to the occasional 2Mb is very odd, it would be good to have a technical response please.
Regards
Peter
Re: FTTP at ADSL speed
17-10-2016 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're experiencing poor FTTP speeds.
As far as I can see your connection is provisioned on 100/15 and your account is set correctly.
I'd recommend raising a fault at http://faults.plus.net so our faults team can look in to this further for you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page