FTTP and Residential number porting
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Re: FTTP and Residential number porting
21-10-2022 2:25 PM
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Are you in a fibre priority area?
Re: FTTP and Residential number porting
21-10-2022 2:25 PM
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@bmc wrote:
If you jump ship then you lose PlusNet e-mail and any other add ons you may have.
I don't have any add-ons. I bought my own domain over 20 years ago when I was contractor specialising in software testing to provide a more professional looking email address. This has the added bonus of allowing me to allocate unique email addresses whenever I register on a site (e.g Lloyds Bank could have the address LloydsBank@mydomain).
The one thing I don't want to lose is my Username, which I would lose by creating a new FTTP account.
Re: FTTP and Residential number porting
21-10-2022 2:26 PM - edited 21-10-2022 2:31 PM
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@madgav Ignore the email and that link, what happens if you log into the Plusnet Member Centre and chose the option "Offers and Upgrades" which leads to this page https://www.plus.net/member-centre/offers-and-upgrades
Edit - and then click on "Change Product" to see your options. Don't worry you can exit out without changing anything.
Re: FTTP and Residential number porting
21-10-2022 2:32 PM
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@David Yes I do believe my exchange is fibre priority. Does that preclude an upgrade to an FTTC product (from an FTTC product)?
I'm pretty sure I'm already on Unlimited Fibre Extra, although I'm also sure it was sold as 'up to' 74Mb, not 66Mb.
An offer like this may well have kept me happy for the time being as my current product (but not the cost) is working great for me and FTTP just isn't going to work for me with the current mess!
Re: FTTP and Residential number porting
21-10-2022 2:34 PM
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@bgiles - re the cost of calls with BT - I assume that you can keep your old number for incoming calls with Digital Voice but set up a new VOIP number for outgoing calls to avoid BT'S outrageous call charges ?
Re: FTTP and Residential number porting
21-10-2022 2:37 PM
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@SpendLessTime Sorry, I realised after posting that I gave you the wrong reply. When I go to 'offers and upgrades' the only options that appear are Full Fibre (plus keep my current product).
Re: FTTP and Residential number porting
21-10-2022 2:38 PM
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@madgav - you can upgrade with PN and lose the phone (or move to BT for FTTP/Digital Voice) BUT as far as I can see, you can't get a "deal" with PN OR move to another FTTC supplier !!
Re: FTTP and Residential number porting
21-10-2022 2:40 PM
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Why not just ring the Customet Options Team on 0800 013 2632 and ask? This number is normally answered quite quickly.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: FTTP and Residential number porting
21-10-2022 2:44 PM
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@davidj66 Thanks, yes I know about the possible 'upgrade' paths to FTTP, but neither are acceptable to me (upgrade with PN and lose landline, or move to BT (or PN as a new customer, porting number) and lose email/webspace/referrals/static ip).
This isn't really the best way for PN to keep long-standing customers, is it.......?
Re: FTTP and Residential number porting
21-10-2022 2:45 PM
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@madgav wrote:
@David Yes I do believe my exchange is fibre priority. Does that preclude an upgrade to an FTTC product (from an FTTC product)?
I'm pretty sure I'm already on Unlimited Fibre Extra, although I'm also sure it was sold as 'up to' 74Mb, not 66Mb.
You should be able to change between Plusnet FTTC products at the same speed, as that would only be an internal (to Plusnet) change.
The 'upto' 74Mb and 66Mb products are the same. It's just a difference in the way that ISPs where forced to advertise it. 'upto 74Mb' is the way that it used to be done, where 74Mb was what at least 10% of the people on the product could get. The ASA then decided (back in 2018 I think), that it needed to be changed to the be the median speed that customers on the product could get, which is where the 66Mb speed came in. Nothing changed with what an individual line could handle, just how it was advertised.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: FTTP and Residential number porting
21-10-2022 2:46 PM - edited 21-10-2022 2:47 PM
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@madgav No problems. This page from Openreach explains what happens in a Fibre Priority exchange (also lists the exchanges and dates when a stop sell is in place)
This text show that basically the only modifications allowed if FTTP if it is available for those premises. (Not ever property in a Fibre Priority Exchange is able to order FTTP however yours is)
If a product is impacted by stop sell1, this won’t just mean no new supply, but also, you won't be able to do working line takeovers, start of stopped lines, migrations, CP transfers, addition of broadband to copper voice lines, bandwidth modify, or addition of lines and channels to existing installations.
Currently there are two programmes for which stop sell applies:
- FTTP Priority Exchange
- WLR Withdrawal
https://www.cvf.openreach.co.uk/cpportal/products/product-withdrawal/stop-sells-updates
Re: FTTP and Residential number porting
21-10-2022 2:47 PM
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@madgav -if I was being cynical ,I might suspect that the parent company want to "force" PN customers to migrate to BT !!
Re: FTTP and Residential number porting
21-10-2022 2:57 PM
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Considering the differences between the Plusnet and BT FTTP monthly costs, along with the outrageous call charges BT charge for VoIP calls , the obvious best route forward, which is frequently suggested in this thread, is to sign up to FTTP as a new customer, and then when it's up and running, port the analogue number to a non-BT VoIP provider.
Going with BT as your VoIP provider is obviously a costly route.
DrayTek Vigor2762 VoIP Router
Re: FTTP and Residential number porting
21-10-2022 2:58 PM
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I believe that if an Exchange is changed to FTTP Priority then the OR systems will not show any other options.
As such when you check online for available packages only FTTP will appear if it's available.
You can change FTTC products but you need to speak to PlusNet.
Brian
Re: FTTP and Residential number porting
21-10-2022 3:00 PM
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@FlossyThePig wrote:
@bmc wrote:
If you jump ship then you lose PlusNet e-mail and any other add ons you may have.
I don't have any add-ons. I bought my own domain over 20 years ago when I was contractor specialising in software testing to provide a more professional looking email address. This has the added bonus of allowing me to allocate unique email addresses whenever I register on a site (e.g Lloyds Bank could have the address LloydsBank@mydomain).
The one thing I don't want to lose is my Username, which I would lose by creating a new FTTP account.
If you jump ship you lose it anyway - unless BT (or any other ISP) allow you to use the id
Brian
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