FTTP Trial install - timescales - #117522106

[#1]

Hello Paul,
Any news on the external install? Internal install is around 4 weeks off, how many weeks before the internal is the external usually completed?
Thankyou.

[#2]

Nothing new as of yet, usually 1-2 weeks beforehand, still keeping an eye out though

[#3]

Ok, thank you. 

[#4]

Don't get your hopes up too much, in my experience, getting FTTP is a tortuous business. I had my external work done in mid December and shortly afterwards had an appointment for the internal work ( for which I must be at home, or risk a circa £50 charge!) on  5/1. This resulted in a no show, no notification or even an apology, I had to go through the tedious process of contacting Plusnet to rearrange. New appt 119/1, again ,no show, repeat process. New appointment 1/2, again, no show, repeat process. 3 wasted days of holiday allocation, endless hours spent on hold to Plusnet, numerous promises of call backs which never come to fruition. Basically being told a cynical pack of fibs! Are my expectations too high?

[#5]

You can claim compensation for your lost holidays: http://www.moneysavingexpert.com/shopping/delivery-rights

[#6]

When we were hooked up back in December 2013 it was only a few days between the external and internal works (with the same chap in charge of both). OK it took 2 years from when fttp first became available in the village to getting fibre to the top of our pole, but that's another story 

[#7]

Brill, the fibre is up the pole so fingers crossed!!
Col, out of interest, what county are you in and was it over the pole or underground?

[#8]

Dazrog, I'm in Herefordshire and the fibre is above ground. Interestingly, where the exhisting copper goes underground, they put in several new poles and went above ground with the Fibre.

[#9]

Hmm, ok will be sure to let you know how mine goes - simpler I hope! 

[#10]

Hello,
I have just updated my ticket if someone could take a look and advise when possible? Thanks

[#11]

Hi Daz
I'm off until Tuesday so hopefully Harry can pick this up for you, if not I'll have a check then

[#12]

No rush - Thanks Paul.

[#13]

Just got off the phone about this order, the external appt is actually the 18th Feb AM. I'll confirm on the ticket too.

[#14]

Just read your message - that's fine. Thanks for confirming Chris.

[#15]

Hello,
Progress! 2 day earlier than the scheduled external install date, I've come home to this on the side of my house (see attachment), connected to the pole. They have also been to a number of other houses in the area, including another on my street. However am I right in saying this should be attached to a box, similar to the 1 in the link below?

http://community.plus.net/wp-content/uploads/2010/07/22042010385-300x225.jpg