FTTP Trial Sign up Status

gpdarkins17 · ‎11-01-2018

Hi

I have signed up for fttp trial but was wondering if you can check to see the status of the order

ticket is #165846474

really want to get on this trial as my broadband is only 2mb at the best of times and it struggles to even watch a basic video.

Many thanks

bmc · ‎28-02-2017

If you log in to your PlusNet account and then look at "View my Questions" under the Support heading you'll see the status of your request.

There is no "order" as such until a FTTP trained member of staff picks up the ticket and places the order at which time you'll be notified.

Because it's a "trial" there are few staff trained on FTTP so it can take a few days.

Brian

Strat · ‎14-04-2007

Moderator's Note

Posts split off to their own topic and title edited for clarity.

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Gandalf · ‎21-04-2017

Welcome to the community forums @gpdarkins17 and apologies for the delay in a staff response on here.

I've had a look at your order and I can see we're waiting on engineer notes to come through.

Our provisions team will endeavour to keep you updated when we've got more info.

Please let us know over here if you've got any further queries etc.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Re: FTTP trial sign up, second attempt ! Ticket 165812545