FTTP Trial Application 123095589
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- FTTP Trial Application 123095589
FTTP Trial Application 123095589
16-04-2016 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Is there any news on when this will be picked up, I did it about 2 weeks ago?
Re: FTTP Trial Application 123095589
18-04-2016 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately it looks like there was a problem when your FTTP ticket was initially raised
I've responded to the ticket, but if you let me know when you've got back to us on there, I'll get it picked up for you.
Re: FTTP Trial Application 123095589
18-04-2016 6:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI.
I have responded to the ticket .... Hopefully
Re: FTTP Trial Application 123095589
21-04-2016 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTP Trial Application 123095589
15-05-2016 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
so far i have had BT come and do the outside connection, i have had an unconfirmed date, and no router has turned up.
I have updated my ticket to reflect this as well.
Is it happening on the date i have been given, and when can i expect my router?
Is it defo
Re: FTTP Trial Application 123095589
16-05-2016 12:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Toby,
I'll be logged in shortly so will get a full update over to you.
Re: FTTP Trial Application 123095589
18-05-2016 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI, I have posted this on the support site as well
Bt Have been.
The plusnet router did not arrive yet, but the nice man from BT left me a HomeHub5. which is now configured, and connected and working.
Speeds are showiing 7mb down, and 20mb up. so something is not right, although the BT man did say that Plusnet would probably need to do something to finish it off.
I dont seem to have a fibre phone service according to the BT man, am i supposed to?
Re: FTTP Trial Application 123095589
18-05-2016 2:28 PM - edited 18-05-2016 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear it's been installed. In regards to the speeds, we'll need to manually update the package and speed profile that is currently limiting your download speed (I'm arranging for this to be done right now) so that should be sorted for you shortly (Although you may have to disconnect/reconnect the router for the new speeds to take effect on your side of things)
Unfortunately we don't offer phone over fibre, so that wouldn't be provided from us. Your phone service will continue as normal over the copper line.
Re: FTTP Trial Application 123095589
18-05-2016 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI,
Thanks for the quick reply, and action, now clocking 73mb down and 20 up.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- FTTP Trial Application 123095589